How CommercialSpace Automates Leasing 71% with Chatref
71%
Automated
48%
Faster Leasing
$82k
Monthly Savings
Overview
CommercialSpace, leasing 2.8 million square feet of commercial property across thirty-five buildings, struggled with complex business tenant inquiries and leasing coordination. With nineteen leasing specialists handling questions about space specifications, lease terms, and building amenities, response times averaged thirteen hours during busy periods. After implementing Chatref's commercial real estate chatbot, CommercialSpace now handles seventy-one percent of interactions automatically, reduced leasing cycles by forty-eight percent, achieved eighty-seven percent tenant satisfaction, and saves eighty-two thousand dollars monthly.
The Challenge
Business prospects researching office, retail, or industrial space needed detailed information about square footage, lease rates, buildout options, and zoning before making decisions. Leasing teams spent hours creating custom proposals and coordinating property tours across multiple locations. Existing tenants needed support with maintenance requests, lease renewals, and expansion options. After-hours inquiries from busy business owners went unanswered, losing deals to competitors. CommercialSpace needed an intelligent assistant that could provide detailed property specifications, qualify tenant needs, coordinate tours efficiently, handle tenant services, and operate twenty-four hours without expanding the leasing team.
The Solution
CommercialSpace selected Chatref after a four-month pilot across five properties demonstrated strong results. The chatbot integrates with their property management system, CRM, and tour scheduling platform, accessing real-time availability and property data. Training involved leasing agents and property managers: they uploaded property specifications, lease templates, market analyses, and common business tenant questions. Within six weeks the bot launched across all properties on their website, tenant portal, and SMS channel, answering property inquiries, qualifying prospects, scheduling tours, and handling tenant requests while routing complex lease negotiations to specialists.
Implementation & Key Benefits
Benefit #1: Intelligent Prospect Qualification
Chatref asks prospects about space requirements, budget, timeline, and specific needs to qualify opportunities and recommend suitable properties. This smart qualification increased qualified leads by sixty-one percent while filtering out unready prospects, allowing leasing agents to focus on serious opportunities. Leasing velocity improved forty-eight percent through better prospect matching.
Benefit #2: Automated Property Information
The chatbot provides detailed specifications, floor plans, lease rates, and building amenities instantly. It handles seventy-one percent of information requests without human help, and prospects arrive at tours educated and prepared. Leasing presentations became more productive, and decision cycles shortened substantially.
Benefit #3: Streamlined Tenant Services
Existing tenants get instant answers about maintenance requests, lease terms, and expansion options. The bot coordinates maintenance workflows and tracks lease renewals proactively. Tenant retention improved as service responsiveness increased dramatically, and renewal rates rose thirty-four percent.
Results & ROI
Automating seventy-one percent of interactions freed leasing agents to focus on deal closing. Leasing velocity improved forty-eight percent through better qualification and informed prospects. Tenant satisfaction reached eighty-seven percent thanks to responsive service. Savings of eighty-two thousand dollars monthly paid for Chatref in five weeks.
"Chatref revolutionized commercial leasing for us. We qualify better prospects, close deals faster, and serve tenants exceptionally. Our leasing performance has never been stronger."
Daniel Brooks
VP of Leasing, CommercialSpace
Key Takeaways
CommercialSpace demonstrates how commercial real estate firms can use AI chatbots to qualify prospects better, accelerate leasing, and improve tenant satisfaction—without expanding teams. Chatref's commercial real estate expertise makes leasing automation accessible for any commercial property owner ready to compete effectively.