Cookie Policy
Last updated: October 27, 2025
Introduction
At Chatref, transparency is a core part of our values. This Cookie Policy explains how and when Chatref (“we,” “our,” or “us”) uses cookies and similar technologies on our websites and platforms.
This policy should be read in conjunction with our Privacy Policy, which provides more details on how we collect, use, and protect your data.
What is a Cookie?
Cookies are small text files that are placed on your device when you visit a website. They store information that helps the website recognize your browser, remember your preferences, and improve your user experience.
- Session cookies are temporary and expire when you close your browser.
- Persistent cookies remain on your device until deleted or until they expire automatically.
We also use similar technologies such as pixels, web beacons, and local storage to enable analytics, authentication, and personalization.
Does Chatref Use Cookies?
Yes. Chatref uses both first-party and third-party cookies to provide essential site functionality, improve performance, personalize content, and deliver marketing communications.
Cookies are set on Chatref’s domains (e.g., chatref.ai) and may also come from trusted third-party services such as Google Analytics and Stripe.
How Chatref Uses Cookies
Cookies serve various purposes depending on their category. Below are the main ways Chatref uses them:
1. Authentication
To recognize you when you log in and maintain your session across pages and workspaces. Example: remembering which chatbot projects or organizations you’re signed into.
2. Security
To help detect suspicious activity and protect your account and data from unauthorized access.
3. Preferences and Features
To remember your preferences such as language, theme, and communication settings. These cookies make your experience smoother — for example, pre-filling forms or remembering your dashboard settings.
4. Analytics and Performance
To understand how users interact with our site and improve our Services. We use cookies to measure traffic, track page performance, and identify usability improvements.
5. Marketing
To help us deliver relevant marketing campaigns and measure their effectiveness. These may include cookies from trusted partners like Google Ads and Meta Pixel to track conversions or interest-based ads.
Categories of Cookies
Strictly Necessary Cookies
These cookies are required for the website to function properly and cannot be turned off. They are usually only set in response to actions you take — like logging in, setting privacy preferences, or filling forms.
| Cookie Subgroup | Cookies | Type |
|---|---|---|
chatref.ai | session_token | First-party |
chatref.ai | ref_auth_token.0, ref_auth_token.1 | First-party |
chatref.ai | __stripe_mid, __stripe_sid | Third-party (Stripe) |
Disabling these cookies may cause parts of the website to stop functioning.
Performance Cookies
These cookies allow us to count visits and traffic sources so we can measure and improve site performance. They help us understand which pages are most popular and how visitors move through the site.
We use Google Analytics for this purpose.
| Cookie Subgroup | Cookies | Type |
|---|---|---|
chatref.ai | _ga, _ga_* | Third-party (Google Analytics) |
chatref.ai | ajs_anonymous_id, ajs_user_id | Third-party (Segment/Analytics.js) |
You can opt out of Google Analytics tracking using this browser add-on.
Marketing Cookies
Used to track visitors across websites to deliver targeted advertising and analyze campaign performance.
| Cookie Subgroup | Cookies | Type |
|---|---|---|
chatref.ai | _gcl_au | Third-party (Google Ads) |
chatref.ai | _fbp | Third-party (Meta Pixel) |
chatref.ai | utm_source, utm_campaign | First-party |
These cookies help us understand how users discover Chatref and which marketing activities are most effective.
Third-Party Website Cookies
Some pages on our website may include embedded content (e.g., videos, forms, or third-party payment processors). These third-party sites may use their own cookies, which we do not control. Please refer to their individual cookie policies for more details.
Examples:
- Google (for Analytics and Tag Manager)
- Meta (for advertising insights)
- Stripe (for secure payment processing)
Advertising and Retargeting
Cookies, pixels, and tags allow Chatref and its partners to:
- Show relevant ads to people who have visited Chatref.ai
- Measure ad performance and conversion rates
- Build aggregated reports on campaign results
We do not sell your personal data to advertisers.
Managing and Disabling Cookies
You can control or disable non-essential cookies anytime through our Cookie Manager (available in the footer of our website).
Alternatively, you can use your browser settings to delete or block cookies. Instructions for major browsers:
Note: Disabling certain cookies may affect site functionality or user experience.
Does Chatref Respond to “Do Not Track” Signals?
Our website does not collect personal information about your online activities across third-party websites, and we do not alter our data collection practices upon receiving “Do Not Track” signals from browsers.
Cookies Set in the Past
If you disable cookies, we will stop collecting new data through them. However, previously collected data may still be used for legitimate and historical analytics purposes.
Contact Us
If you have questions about Chatref’s use of cookies or wish to make a data-related request, please contact: