Can I create my own AI chatbot?

Yes! You can create your own AI chatbot in two ways. First, you can use no-code platforms (like ChatRef) that let you build chatbots by simply uploading your data and customizing settings - no programming needed. Second, if you know how to code, you can use tools like Python and frameworks like Microsoft Bot Framework to build more custom solutions.

How do I add a ChatGPT chatbot to my website?

Adding an AI chatbot to your website is simple. First, sign up for a chatbot platform like ChatRef. Then, upload your website content or documents to train the AI on your information. Next, customize how your chatbot looks and sounds to match your brand. Finally, copy a small piece of code (called an embed code) and paste it into your website.

How much does it cost to build an AI chatbot?

AI chatbot costs range widely depending on what you need. Basic chatbots start at $0-20 per month for simple features. Mid-level chatbots with more customization cost $50-200 per month. Advanced AI chatbots with features like multi-language support and integrations typically cost $200-500 per month.

Privacy Policy

Last updated: October 27, 2025

Introduction

Chatref is an AI platform that helps businesses build and deploy intelligent chatbots for support, lead generation, and user engagement.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how Chatref (“we,” “our,” or “us”) collects, uses, and safeguards your data when you use our website, app, or services (collectively, the “Services”).

We may update this Policy periodically as our practices evolve. Please check this page regularly to stay informed of any updates.

Information We Collect

Chatref collects personal and technical information to deliver and improve our Services. The types of data we collect include:

1. Personal Information

When you sign up, request a demo, or use our platform, we may collect:

Name and email address

2. Usage and Analytics Information

We automatically collect:

IP address, browser type, and device identifiers
Pages visited and interactions within the platform
Approximate location (region or country)
Log data for troubleshooting and analytics

3. Customer Data

If you upload documents, links, or other data to train your chatbot, that content remains your property. Chatref processes this data only to provide the Services and does not use your data to train generalized AI models.

How We Use Your Information

We use your data to:

Provide, operate, and improve Chatref’s Services
Authenticate users and manage accounts
Respond to inquiries and provide customer support
Send updates, product news, and marketing (with your consent)
Analyze usage to improve performance and features
Comply with legal obligations and enforce agreements

We do not sell your personal data. We only share it with third parties who are essential for delivering our Services.

Cookies and Tracking Technologies

Chatref uses cookies and similar technologies to:

Remember user preferences
Measure site performance
Understand usage patterns

You can manage or disable cookies through your browser settings.

Sharing Information with Third Parties

We may share your information with:

Service providers (for hosting, analytics, email delivery, billing, etc.)
Sub-processors (cloud and infrastructure partners listed in our Trust Center)
Legal authorities if required by law or to protect our rights
Business transfers in case of a merger, acquisition, or sale

Each partner is bound by strict data protection agreements ensuring compliance and confidentiality.

International Data Transfers

Your data may be processed and stored in the United States, European Union, or India depending on infrastructure requirements. Where applicable, we implement Standard Contractual Clauses (SCCs) and other safeguards under GDPR and other data protection laws to protect your information.

Data Security

Chatref employs strong technical and organizational measures to secure your data, including:

Encryption – All data encrypted in transit (TLS 1.2+) and at rest
Access Controls – Role-based permissions and authentication
No AI Training – Customer data is not used to train large language models
Domain Restrictions – Embed controls via domain allowlisting
Secure Infrastructure – Hosted on compliant providers such as Vercel, Supabase, and AWS
Compliance – GDPR-ready, SOC 2 alignment in progress

For details, visit our Trust Center.

Data Storage and Retention

We store customer data for the duration of your account and for a limited period thereafter for backup, analytics, and legal compliance.
You may request deletion of your data at any time by contacting [email protected].
Log and analytics data may be retained for internal use up to 24 months.

Your Rights

Depending on your jurisdiction, you may have the following rights:

Access – Request a copy of your data
Correction – Update or rectify inaccurate information
Deletion – Request deletion (“Right to be Forgotten”)
Portability – Receive your data in a structured format
Restriction – Limit processing under certain circumstances
Objection – Object to certain processing or marketing communications

To exercise your rights, contact [email protected]. We will respond within 30 days.

Use of Google Workspace APIs

If you integrate Chatref with Google Workspace, Chatref may access limited data (such as email or Drive content) solely to provide requested features. Chatref does not use this data to train, develop, or improve any generalized AI/ML models. All API access complies with Google’s Limited Use Policy.

Children’s Data

Chatref is not intended for children under 16. We do not knowingly collect data from minors. If we discover such data has been collected, it will be deleted promptly.

Changes to This Policy

We may update this Privacy Policy periodically. All updates will be posted on this page with a revised “Last updated” date. Significant changes will be communicated via email or platform notice.

Questions or Complaints

If you have concerns about Chatref’s data handling practices or wish to lodge a complaint, please contact:

[email protected]