About
Answer every question from your own content
Chatref is AI customer support that answers from your own content, day and night. Grounded in your content, so answers are accurate and never made up.
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Our mission
Let any business answer every customer question instantly.
We want small teams to answer every customer question instantly from their own content, without adding headcount. Honest answers, drawn from what you already know.
The problem
Why Chatref exists.
Teams drown in repeat questions. The same questions come in again and again. Answering each one by hand eats hours that small teams do not have.
Customers wait for a reply. People want help now, not in a few hours. A slow answer often means a lost sale or a frustrated customer.
Generic chatbots make things up. Most bots guess when they do not know. A confident but wrong answer is worse than no answer at all.
The Chatref way
From your content to a live answer.
Add your content
Bring the help docs, pages, and answers you already have. That becomes the only source the AI is allowed to use.
Drop in one snippet
Paste a single line onto your site and the assistant goes live. No code work, no long setup, no waiting.
It answers, then hands off
The AI handles the first wave of questions on its own and passes the tricky ones to a person when needed.
What we believe
The principles we build by.
Grounded answers. Replies come from your content, never from guesses. If the answer is not there, Chatref says so instead of making one up.
Value first. Free to start and pay as you go. You only pay for what you use, so the product earns its place before it costs you.
Simple to launch. No code and no setup project. Add your content, drop in one snippet, and you can be live in minutes.
Your content stays yours. What you bring is yours alone. We do not sell it, share it, or use it to answer for anyone else.
Where we are
Early, founder-led, and honest about it.
Chatref is a young, founder-led product. We are building in the open, listening to the teams who use it, and shipping the things that help them most. If that sounds like a fit, we would love to have you try it.
What is Chatref?
Chatref is AI customer support that answers your customers from your own content, day and night. It reads the help you already have and replies in plain language, so people get accurate answers without waiting.
Who is Chatref for?
Any business that gets the same customer questions over and over. It fits small teams who want to answer every question instantly without hiring more people.
How is Chatref different from other chatbots?
Most chatbots guess and make things up. Chatref only answers from the content you give it, so replies stay accurate and on brand.
Is Chatref accurate?
Yes. Every reply comes from your own content. If the answer is not in what you added, Chatref tells the customer instead of inventing one.
Do I need developers to use it?
No. You add your content and drop one snippet onto your site. There is no code work, and most teams are live in minutes.
How much does Chatref cost?
It is free to start and you pay as you go after that. You only pay for what you use, with no big upfront commitment.
Is my data private?
Yes. The content you add stays yours. We do not sell it, share it, or use it to answer for any other business.
What channels does Chatref work on?
Chatref answers right on your website through a simple chat the customer can open whenever they need help.
Can it hand off to a human?
Yes. The AI handles the common questions and passes the harder ones to a person, so customers always have a way to reach your team.
How do I get started?
Sign up for free, add the content you already have, and drop in one snippet. You can be answering real customer questions the same day.
Try Chatref for free.
Add your content, drop in one snippet, and let Chatref answer the first questions - free to start.
Free to start · No card needed · No code