Blog
Why Small Businesses Struggle with Customer Support in 2026
Small businesses face unique customer support challenges. Learn why limited resources, budget constraints, and manual processes create support struggles - and how document-grounded AI solves them.
Why Customers Don't Read Help Docs (And How Chatbots Help)
78% expect self-service but won't read docs. Learn why customers prefer chatbots over help documentation and how to make your knowledge base conversational.
Why AI Chatbots Make Up Answers (And How to Stop It)
Discover why 90% of AI chatbot responses contain inaccuracies, what causes hallucinations, and how to deploy accurate AI for customer support.
GPT-5 vs Claude vs ChatGPT: Which AI Model is Best for SaaS Customer Support in 2026?
Compare GPT-5, Claude Sonnet, and ChatGPT for customer support. Learn why raw AI models need infrastructure to work safely on business websites.
Marketing Automation Trends: What's Next in 2025
Discover the top marketing automation trends for 2025. This guide covers AI-powered automation, predictive analytics, omnichannel marketing, and more.
Social Media Automation: Best Practices and Tools
Learn how to automate social media effectively with best practices and top tools. Covers scheduling, engagement, content curation, and more.