Chatref is designed to be affordable for small businesses and startups. Plans start at a low monthly rate and scale based on message volume. Because Chatref does not charge per support seat or per conversation, costs remain predictable as your team grows.
Flexible Pricing for Every Team
Simple, Transparent Pricing.
Scale your AI customer support without the complexity. Choose the plan that fits your volume.
Basic
Perfect for getting started with AI automation.
$10/month
500 messages/month
Unlimited chatbots
Conversational history
Real-time responses
Data privacy & security
Billed annually at $120/year
Recommended
Plus
The most popular choice for growing businesses.
$30/month
3,000 messages/month
Unlimited chatbots
Conversational history
Real-time responses
Data privacy & security
Billed annually at $360/year
Pro
Advanced features for high-volume support teams.
$90/month
10,000 messages/month
Unlimited chatbots
Conversational history
Real-time responses
Data privacy & security
Billed annually at $1080/year
Chatref pricing is based on how many messages your chatbot answers each month. Your cost stays predictable because you are not charged per conversation, per support seat, or per team member. As your business grows, you only pay more if your message volume increases.
How Chatref pricing works
Chatref pricing is based on the number of messages your chatbot answers per month. Each plan includes a specific message limit. When a visitor asks a question and the chatbot responds, that counts as one message.
Chatref pricing is not based on the number of conversations, support agents, team members, or website visitors. You pay a flat monthly rate based on your message volume. This makes costs predictable and easy to plan for.
What affects your cost
- •Message volume: The number of questions your chatbot answers each month determines which plan you need.
- •Billing cycle: Paying annually instead of monthly reduces your per-month cost by 20%.
What you don't pay for
- •Number of chatbots: All plans include unlimited chatbots. You can create as many as you need.
- •Team members or support seats: Chatref does not charge per user or per support agent.
- •Website traffic: Your cost does not increase based on how many visitors come to your site.
- •Conversations: Chatref does not charge per conversation or per chat session.
Typical pricing scenarios
Small websites or new projects
Sites with lower traffic or businesses just starting with AI chatbots typically use a lower-tier plan. As traffic and message volume grow, upgrading to a higher plan is straightforward.
Growing businesses
Businesses with moderate website traffic or customer support needs often choose a mid-tier plan. This provides enough message capacity to handle regular customer questions without overpaying.
High-volume support teams
Companies with high website traffic or large support volumes use higher-tier plans. These plans provide enough message capacity to handle thousands of customer questions each month.
How Chatref compares on cost
Traditional live chat tools often charge per support seat or per agent. This means costs increase every time you add a team member. Chatref does not charge per seat, so your team can grow without increasing your chatbot costs.
Some AI chatbot platforms charge per conversation or per chat session. This makes costs unpredictable because you cannot control how many conversations visitors start. Chatref charges based on message volume, which is easier to forecast and budget for.
Chatref pricing scales with actual usage rather than team size or conversation count. This makes it more predictable for businesses that want to avoid surprise billing.
Who Chatref pricing works best for
- •Businesses that want predictable monthly costs without per-seat or per-conversation charges.
- •Startups and small businesses that need to control costs while scaling customer support.
- •Teams that want to avoid paying for support seats they do not use.
- •Companies that prefer simple, transparent pricing over complex usage-based billing.
When Chatref may not be the right fit
Chatref is designed for businesses that want an AI chatbot trained on their own content. If you need a chatbot that can perform actions like booking appointments, processing payments, or integrating with complex workflows, Chatref may not be the best choice.
Chatref works best when you have existing content like documentation, FAQs, or support articles. If you do not have content to train the chatbot on, you will need to create it first.
Setup time and ongoing effort
Chatref is designed to be set up in minutes, not days. Non-technical teams can create a chatbot by uploading documents, adding URLs, or pasting text. No coding or developer involvement is required.
Once your chatbot is live, ongoing maintenance is minimal. You only need to update the chatbot when your content changes, such as when you add new documentation or update product information.
Frequently asked questions
Chatref charges a flat monthly rate based on your message volume tier, not per individual message. Each plan includes a specific number of messages per month. You are not billed separately for each message your chatbot answers.
Yes. You can start with a lower-tier plan and upgrade as your message volume increases. Upgrading is straightforward and does not require rebuilding your chatbot or changing your setup.
No. Chatref is a no-code platform designed for non-technical teams. You can create and manage your chatbot without writing code or involving developers.
Most teams can set up a Chatref chatbot in minutes. You upload your content, configure basic settings, and add the chatbot to your website. No technical expertise is required.
Yes. Chatref is designed with startups in mind. The pricing is predictable, setup is fast, and you can start with a low-tier plan and scale as your business grows.