Customer Support Automation with AI Support Agents
Automate repetitive tickets, provide instant 24/7 support, and scale without hiring-using your own docs, website, and knowledge base.
The Real Cost of Manual Support
Support teams today are flooded with repetitive questions and slow response times. As user volumes grow, resolution delays increase, hiring becomes costly, and customer satisfaction declines. Manual support holds businesses back just when customers expect better.
Automate Support with Docs-Trained AI Agents
Chatref automates customer conversations using AI support agents trained on verified sources: help articles, website pages, product guides, FAQs, releases, and internal knowledge.
Deflect Tickets
Automate repetitive questions instantly.
24/7 Availability
Support demand doesn't stop at 6 p.m.
Full Accuracy
Responses based on verified sources.
Scale Effortlessly
Absorb growth without new headcount.
How Chatref Automates Customer Support
Add Your Content
Upload files or connect your website and help center. Chatref converts your content into a structured knowledge base.
Train AI Support Agents
Chatref learns product context-features, instructions, workflows, terminology, and troubleshooting steps.
Automate Support
Deploy agents to web chat, in-app widgets, or WhatsApp to answer questions instantly and reduce workloads.
Manual Support vs. Chatref Automation
| Category | Manual Support | Chatref Automation |
|---|---|---|
| Response Time | Minutes to hours | Instant |
| Availability | Business hours | 24/7 |
| Cost per Ticket | High | Near-zero |
| Accuracy | Varies by agent | Content-verified |
| Scalability | Requires hiring | Infinite leverage |
| Consistency | Hard to maintain | Guaranteed |
Frequently Asked Questions
What is customer support automation?
Automating customer support means using AI to answer questions instantly-without human involvement.
How does Chatref learn our documentation?
Chatref ingests verified content like help articles, product guides, and website pages to train AI support agents.
Can Chatref handle complex questions?
Yes. Agents use structured knowledge to address deeper issues, follow logic, and reference multi-step instructions.
Can agents answer 24/7?
Yes. They operate continuously without downtime or staffing limitations.
How long does setup take?
Most teams go live within minutes-no engineering support required.