Customer story · SkillBoost
SkillBoost scales corporate training 5x and lifts completion 42% with Chatref
A 450-client training provider automated enrollment, learner support, and course recommendations for 120,000 learners across the globe – saving $87k every month.
Featured on
SkillBoost, a corporate training provider serving 450 enterprise clients and 120,000 learners annually, used Chatref to recommend personalized learning paths, handle mass enrollments during compliance waves, and provide 24/7 multilingual support across major learning management systems. Within 90 days, learner capacity scaled 5x without adding staff, 81% of inquiries were fully automated, course completion rose 42%, and the business saved $87,000 monthly. Chatref paid for itself in 4 weeks.
$50 free credit · PAYG pricing · no subscription required
At a glance
SkillBoost in a nutshell.
5x
Learner capacity
42%
Better completion
81%
Queries automated
$87k
Monthly savings
- SkillBoost serves 450 enterprise clients and 120,000 learners annually with a 310-person team in Atlanta.
- Chatref integrates with major LMS platforms and handles 5x the learner volume of the previous manual workflow.
- Personalized learning paths lifted course completion 42% and cross-enrollment 56%.
- 24/7 multilingual support reached 94% learner satisfaction and unlocked major multinational accounts.
- The business saves $87,000 monthly in support staffing and hit full ROI in 4 weeks.
The story
How it played out.
About SkillBoost
SkillBoost delivers professional development and compliance training to 450 enterprise clients and 120,000 learners annually. The 310-person team in Atlanta manages thousands of courses and certification pathways, delivered through the customer's own learning management system or the SkillBoost portal.
- Industry Education / Corporate training
- Size 310 employees, 450 enterprise clients
- Location Atlanta, Georgia
- Using Chatref since January 2026
The challenge
Corporate learners needed help finding courses that matched their role, understanding certification requirements, and troubleshooting technical issues across the diverse learning management systems their employers used.
Support teams hit 15-hour response times during quarterly compliance waves, when thousands of employees at a single client tried to enroll at once. Training administrators piled on with questions about bulk assignment, completion tracking, and reporting – and global clients needed help outside US business hours.
COO Lisa Thompson needed a knowledgeable assistant that could recommend personalized learning paths, run mass enrollments without breaking, troubleshoot across multiple LMS platforms, work 24/7 in multiple languages, and hold quality without hiring support headcount in proportion to learner growth.
The solution with Chatref
SkillBoost ran a 3-month pilot with 5 enterprise clients. Chatref integrated with their LMS platforms, reached course catalog and learner progress data through documented APIs, and absorbed thousands of past learner conversations to capture real support patterns. Within 6 weeks the bot rolled out to all clients.
- Personalized learning paths Asks role, experience level, and career goals, then recommends courses and certification tracks tuned to each learner.
- Scalable enrollment Handles mass enrollments during compliance waves and processes 5x the learner volume of the previous workflow.
- LMS troubleshooting Diagnoses login, progress-tracking, and completion issues across the major LMS platforms SkillBoost clients use.
- Global multilingual support Answers learner questions 24/7 in multiple languages, letting SkillBoost serve Asia-Pacific and EMEA clients without a night shift.
- Smart handoff Complex administrator requests like bulk reporting or custom learning plans route to account managers with full context.
Results after 90 days
Chatref now handles 81% of learner and administrator inquiries with zero human involvement. Learner capacity scaled 5x without adding support staff, and personalized recommendations lifted course completion 42% and cross-enrollment in related courses 56%.
Support ticket volume during peak compliance periods dropped 74%, and learner satisfaction reached 94%. The expanded 24/7 coverage unlocked multinational clients whose global workforces previously required an unsustainable level of manual support.
Overall client satisfaction rose from 81% to 94%. Automating routine support saves $87,000 monthly, paying for Chatref in 4 weeks.
What the team says
Chatref enabled us to serve 5x more learners without compromising quality. We are delivering better outcomes at scale while our team focuses on the strategic client relationships that grow the business instead of answering the same enrollment questions over and over.
Explore
More customer stories.
What does SkillBoost do?
SkillBoost, a corporate training provider serving 450 enterprise clients and 120,000 learners annually, used Chatref to recommend personalized learning paths, handle mass enrollments during compliance waves, and provide 24/7 multilingual support across major learning management systems.
What problem did SkillBoost solve with Chatref?
Chatref integrates with major LMS platforms and handles 5x the learner volume of the previous manual workflow.
What results did SkillBoost see?
SkillBoost reached 5x learner capacity, with 42% better completion. 24/7 multilingual support reached 94% learner satisfaction and unlocked major multinational accounts.
How long did it take SkillBoost to go live?
SkillBoost launched quickly and started seeing results within the first weeks. Chatref trains on your existing content, so most teams go live in days, not months.
How much does Chatref cost?
Chatref is pay-as-you-go. You start with $50 of free credit, then pay only for what you use. There is no subscription, no per-seat fee, and every feature is included.
Can I get results like SkillBoost?
Yes. Train a chatbot on your own docs, FAQs, and past tickets, deploy it on your website and other channels, and let it answer the routine questions. Start free with $50 of credit.
Ready to run your own SkillBoost story?
Build a Chatref agent on your own course catalog in 5 minutes. $50 free credit, all features included, no subscription.
See the full pricing or browse more customer stories.