How SkillBoost Scales Corporate Training 5x with Chatref
5x
Scale Growth
42%
Better Completion
$87k
Monthly Savings
Overview
SkillBoost, a corporate training provider serving 450 companies and 120,000 learners annually, faced challenges scaling learner support and enrollment management. With twenty-three support specialists answering questions about course catalogs, certifications, and learning paths across hundreds of enterprise clients, response times hit fifteen hours during quarterly training rollouts. After implementing Chatref's training chatbot, SkillBoost now handles eighty-one percent of learner inquiries automatically, scaled capacity five times without adding staff, increased course completion rates by forty-two percent, and saves eighty-seven thousand dollars monthly.
The Challenge
Corporate learners needed help finding relevant courses for their roles, understanding certification requirements, and troubleshooting technical issues across diverse learning management systems. Support teams struggled during quarterly compliance training waves when thousands of employees needed enrollment help simultaneously. Training administrators at client companies bombarded SkillBoost with questions about assigning courses, tracking completion, and generating reports. The company needed a knowledgeable assistant that could recommend personalized learning paths, handle enrollment at scale, provide technical support across multiple platforms, operate twenty-four hours for global enterprises, and maintain quality without hiring proportionally as they grew.
The Solution
SkillBoost selected Chatref after a three-month pilot with five enterprise clients demonstrated excellent results. The chatbot integrates with major learning management systems, accesses course catalogs and learner progress data, and provides instant troubleshooting. Training was comprehensive: the team uploaded course descriptions, certification pathways, technical guides, and thousands of past learner interactions. Within six weeks the bot launched for all clients through their LMS integrations, website, and Slack, answering questions about courses, certifications, and technical issues while routing complex administrator needs to account managers.
Implementation & Key Benefits
Benefit #1: Personalized Learning Paths
Chatref asks learners about their role, experience level, and career goals to recommend ideal courses and certification tracks. This smart guidance increased course completion rates by forty-two percent as employees took more relevant training. Cross-enrollment in related courses jumped fifty-six percent, creating more comprehensive skill development. The bot also reminds learners about deadlines and suggests next steps in their learning journey.
Benefit #2: Scalable Enrollment Management
The chatbot handles mass enrollments during compliance training periods, processing five times more learners than previous manual capacity. It answers enrollment questions instantly, reducing support ticket volumes by seventy-four percent during peak periods. Training administrators love getting immediate help with bulk enrollment, reporting, and learner management without waiting for account managers.
Benefit #3: Global 24/7 Support
With enterprise clients across time zones, round-the-clock support is essential. The chatbot handles eighty-one percent of inquiries instantly in multiple languages. Learner satisfaction reached ninety-four percent, and SkillBoost successfully onboarded major multinational clients that previously required unsustainable support levels.
Results & ROI
Learner capacity scaled five times without proportional staff growth, enabling SkillBoost to serve major enterprise clients profitably. Course completion rates rose forty-two percent thanks to personalized recommendations. Automating support saves eighty-seven thousand dollars monthly, paying for Chatref in four weeks. Client satisfaction reached ninety-four percent, up from eighty-one percent.
"Chatref enabled us to serve five times more learners without compromising quality. We're delivering better outcomes at scale while our team focuses on strategic client relationships."
Lisa Thompson
COO, SkillBoost
Key Takeaways
SkillBoost demonstrates how corporate training providers can use AI chatbots to scale learner support, personalize recommendations, and improve completion rates—without linear staff growth. Chatref's LMS integrations and enterprise focus make training automation accessible for any corporate learning business ready to scale profitably.