An inbox that sorts itself

As more chats come in, the hard part stops being getting messages and starts being making sense of them. May was all about turning a busy inbox into one you can actually steer.

Conversations that label themselves

The headline feature is automatic tags. Chatref reads each conversation and labels it for you – a sales question, a support issue, a bug report, a refund. You can add your own tags too, and fix any label by hand whenever you like.

Once chats carry tags, your inbox becomes filterable. Want to see only the sales leads from this week? One click. Need to round up every bug a customer mentioned? One click. There is a tidy management screen where you set up the tags that matter to your business, with a gallery of suggestions to get you going.

Find the chat you half-remember

Search now looks inside the whole conversation, not just the last message. So if you remember a customer mentioning a delivery date three replies in, you can find it. Matches are highlighted so your eye goes straight to the part you wanted.

A calmer way to keep up

Not everyone wants to live in the inbox. So we added a daily digest email – a clean, once-a-day summary of what came in and what needs a look. It is a gentle way for owners and teammates to stay in the loop without refreshing a tab all day.

We also fixed something small but important for teams: read and unread state is now yours alone. When a teammate opens a chat, it no longer marks that chat as read for everyone else. Your unread badge finally tells the truth.

Polish you can feel

• The inbox got a cleaner, steadier layout
• The conversation list stopped flickering and re-jumping when you click
• Active chats stay near the top where you expect them
• Titles now come from the first thing the customer said, so the list reads naturally

None of these are flashy on their own. Together, they make the inbox feel quiet, fast, and trustworthy – which is exactly what you want from the place you spend your day.