Tell patients exactly when and where to show up – automatically.
Wrong-location arrivals and 'are you open' calls eat into your team's day. Chatref answers hours, walk-in policy, and location questions for every draw site, any time a patient asks.
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Why it matters
The problem this solves.
The challenge
Patients call to ask if a location is open and whether they need an appointment before driving over.
What it costs
Wrong-location visits and unscheduled walk-in surges create congestion and erode satisfaction scores.
The Chatref way
Chatref answers hours and walk-in policy per location from your content and nudges patients to book a slot.
The Chatref solution
How Chatref handles hours and location questions.
A patient asks if the downtown location is open on Saturday and whether they need an appointment. Chatref returns the hours and walk-in policy for that site from your content, then nudges the patient to book a slot to skip the wait.
Real questions
What Chatref answers here.
What time does the downtown draw site open on Saturday?
Do I need an appointment or can I walk in?
Is the Westside location open on holidays?
Which location has the shortest wait time right now?
Do you accept walk-ins for urine tests as well as blood draws?
What are your hours for pediatric draws?
Loved by support teams
Lab teams, routing patients to the right site without the calls.
How multi-site diagnostic labs use Chatref to answer hours and walk-in questions before patients get in the car.
Wrong-location arrivals dropped immediately after we added Chatref. Patients now get the correct hours and walk-in policy for whichever site they're asking about, and they show up at the right place at the right time.
Morning congestion eased once Chatref started nudging walk-in patients to book a slot. Our phlebotomists spend less time managing the waiting room.
It answers hours questions for all five of our sites from one widget. We haven't updated the phone tree in months because patients just ask the chat.
of hours and location questions handled without a front-desk call
Patients in our Spanish-speaking community get the same accurate hours and walk-in guidance in their preferred language.
Can it handle hours for multiple draw sites?
Yes. Each location's hours and walk-in policy are configured in your knowledge base, and Chatref returns the correct info for the site a patient asks about.
Does it update automatically when hours change?
Update your knowledge base content and Chatref re-indexes within minutes – no code changes needed.
Can it nudge patients to book a slot instead of walking in?
Yes. You can configure a booking prompt so Chatref suggests scheduling when walk-in wait times are likely to be long.
Does it work on mobile and SMS as well as the website?
Yes. Chatref delivers consistent answers across web chat, SMS, and patient portal touchpoints.
How long does setup take?
Minutes. Add your location hours and walk-in policies to your knowledge base, drop in the widget, and you're live.
Make your hours and walk-in policy impossible to miss.
Add your draw site hours and policies to Chatref's knowledge base, drop in one snippet, and let patients find the right location at the right time – free to start.
Part of Chatref for Laboratory Services · Healthcare hub · pricing.