Qualify every addiction treatment lead before the first call.

Your best coordinator can't do intake before she knows who she's calling. Chatref collects the details — substance, insurance, urgency — so every first call starts as a real conversation.

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Why it matters

The problem this solves.

The challenge

Visitors submit bare contact forms with no context — coordinators call blind.

What it costs

First calls become second intake forms, wasting time and reducing conversion.

The Chatref way

Chatref qualifies the lead in chat — before anyone picks up the phone.

Qualified leads from day oneFaster coordinator callsHigher conversion rateLess coordinator burnout

The Chatref solution

How Chatref qualifies addiction treatment leads.

Fig. 1 · How Chatref qualifies addiction treatment leads – from a site visit to a prepared coordinator call

Real questions

What Chatref answers here.

Do you treat opioid addiction?

Are you in-network with Aetna?

How long is your program?

Do you offer payment plans?

What is the first step to get my son enrolled?

Do you treat dual-diagnosis patients?

Under the hood

The features that power it.

Lead Capture

Turn chats into contacts, captured for you.

Custom Actions

Let the chat collect info, link out, or do tasks.

Conversation Tags

Auto-label chats by topic so you can filter and report.

Solve the next job too.

See all of them on the Rehabilitation Centers hub.

After-Hours Admissions Chat

Pre-Assessment Chat for Rehab Intake

Admissions CRM Integration

View all Rehabilitation Centers solutions

Loved by support teams

Admissions teams, calling with context.

How addiction treatment centers use Chatref to pre-qualify every lead before the first call.

Our coordinators used to spend the first five minutes of every call doing intake. Now that information arrives with the lead. First calls are real conversations — and our close rate jumped 22% in three months.

Northwind Analytics

We went from blank contact forms to structured leads with insurance and substance details included. The difference in call quality is night and day.

Pinehook

Chatref tags high-urgency leads automatically. Our coordinator sees those first every morning — the most important calls never wait at the bottom of a list.

Cardinal CRM

3×

more context per lead compared to a standard contact form

Lead data flows straight into our CRM. There's no copy-pasting, no missed fields, and no coordinator time lost to data entry.

Modio

FAQ

Questions, answered.

Still not sure? Talk to our team.

What information does Chatref collect from a treatment lead?

Name, contact details, inquiry type, insurance carrier, substance or condition, and urgency level — structured and ready for your coordinator.

Can Chatref push lead data into our admissions CRM automatically?

Yes. Custom actions send captured data to Kipu, Behave Health, or any CRM with an API — no manual entry required.

How does it prioritize high-urgency leads?

Conversation tags flag high-urgency inquiries automatically. Your coordinator's inbox surfaces them first so the most pressing leads are never buried.

Does it work for both addiction treatment and physical rehab inquiries?

Yes. You configure the qualifying questions for each program type — addiction, physical therapy, or mental health — and Chatref follows the right path.

What if a visitor doesn't want to share details upfront?

Chatref answers their questions first, building rapport before asking for contact details — so more visitors opt in compared to a cold web form.

Start every coordinator call already prepared.

Let Chatref collect the intake details before your team picks up the phone — free to start, live within a day.

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Part of Chatref for Rehabilitation Centers · Healthcare hub · pricing.