One widget for every sleep center location.
Multi-location sleep groups waste coordinator time forwarding patients between sites. Chatref routes each patient to the right location's content automatically – correct hours, prep guides, and contacts, from one widget.
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Why it matters
The problem this solves.
The challenge
Multi-location sleep medicine groups run separate scheduling contacts, prep guides, and hours at each site. Patients often call
What it costs
Misdirected patients waste two sets of staff time – one to forward, one to receive. Inconsistent information across sites erodes
The Chatref way
Chatref uses workspaces to run each location's content separately under one widget. Patients tell the chat which site they are
The Chatref solution
How Chatref handles multi-location routing.
A patient asks about their upcoming sleep study. Chatref asks which location they are visiting. Based on their answer, it serves the correct prep guide, hours, and scheduling contact for that specific site – no forwarding, no wrong information.
Real questions
What Chatref answers here.
Which sleep center location should I visit for my study?
Do all your locations offer home sleep tests?
How do multi-location sleep centers standardize patient communication across sites?
How can a sleep medicine group route patient questions to the correct location
What content should each sleep clinic location have in its patient-facing widget?
What are the hours at the downtown sleep center location?
Loved by support teams
Multi-location sleep groups, routing patients accurately from one widget.
How sleep medicine groups use Chatref to give every patient the right answer for their specific site.
We have three locations and patients used to call the wrong one constantly. Chatref routes them correctly from the first message and each site's coordinators only hear from their own patients.
Each location has its own workspace with its own prep guides and contacts. One widget, three sites, zero forwarded calls.
We updated prep instructions at one location and it reflected immediately in that workspace only. The other sites were unaffected.
of patients routed to the correct location without staff intervention
Managing one dashboard for all locations is far easier than three separate tools. And patients always get the right answer for their site.
Can each location have its own prep guides and scheduling contacts?
Yes. Each location runs as a separate workspace with its own content, escalation contacts, and hours. One widget, fully isolated per site.
Do all your locations offer home sleep tests?
Chatref answers from each location's content. If a location does not offer home sleep tests, it says so and routes the patient to a location that does.
How does Chatref know which location a patient is asking about?
It asks the patient or uses context from the page they are on. You configure the routing logic for your group.
Can I manage all locations from one dashboard?
Yes. All workspaces are managed from a single Chatref dashboard. Updates to one location do not affect others.
What if a patient isn't sure which location they should visit?
Chatref helps them understand the options from your content and routes them to a coordinator if they need help deciding.
How fast can we get all locations live?
Set up each workspace with that location's content. Groups typically get all sites live within a week.
Give every sleep center location the right patient answers.
Set up a workspace for each site, embed one widget, and let Chatref route every patient correctly – free to start.
Part of Chatref for Sleep Clinics · Healthcare hub · pricing.