Amazon · Chat model
Nova Micro for customer support
Yes, you can use Nova Micro for customer support – its large context window helps handle detailed product questions.
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The model at a glance
The facts, from the source.
Context window
128K tokens
Max reply
8K tokens
Input price
$0.04 / M
Output price
$0.14 / M
Accepts
text
Knowledge cutoff
2024-10
Availability
Proprietary
Sourced from docs.aws.amazon.com, docs.aws.amazon.com, aws.amazon.com.
Where it fits
Nova Micro across support workflows
How well the model suits each job – grounded in what it can really do, not hype.
Why this matters
What breaks when you run Nova Micro raw
Retrieval, grounding and workflow orchestration matter more than raw model intelligence in production.
Hallucinated Answers. It confidently gives wrong answers that sound official.
Stale Information. It repeats outdated policies or features long removed.
No Account Context. It can’t see the customer’s order or subscription details.
Inconsistent Search. Same questions get different answers each time.
The Chatref way
The model is one layer. Grounding is the rest.
The model is just one layer – grounding, retrieval, and escalation decide if it works in production.
If you're deploying AI for customer-facing workflows, the model is only one layer – grounding, retrieval quality, escalation logic and knowledge orchestration usually decide whether it works in production.
Can you use Nova Micro for customer support?
Yes, you can use Nova Micro for customer support – its large context window helps handle detailed product questions.
What is Nova Micro's context window?
Nova Micro can hold up to 128K tokens of context in one conversation.
How much does Nova Micro cost?
Nova Micro costs $0.04 per million input tokens and $0.14 per million output tokens.
What inputs does Nova Micro accept?
Nova Micro accepts text.
Is Nova Micro open-weight?
No – Nova Micro is proprietary and runs through its provider.
What is Nova Micro's knowledge cutoff?
Nova Micro's built-in knowledge runs to 2024-10. For anything newer it needs your live content.
Will Nova Micro make up answers in support?
On its own it can. It confidently gives wrong answers that sound official. A grounding layer keeps every answer tied to your real content.
What does Nova Micro need to work in customer support?
The model is just one layer – grounding, retrieval, and escalation decide if it works in production.
How does Chatref use models like Nova Micro?
Chatref wraps the model in a grounded layer – it answers from your own content, shows where each answer came from, and hands the chat to your team when needed.