Automation
How can I leave a review for my airport transfer experience?
After your airport transfer, leaving a review is simple: open the chat on our website and talk to our assistant. It will ask you a couple of quick questions to rate your transfer and capture your feedback right in the conversation. Your honest input helps us improve and helps other travelers know what to expect.
Leave a review instantly through chat
The fastest way to leave a review is by using the chat widget on our website. Our AI assistant will guide you through a short conversation that collects your rating and written feedback. You don't need to log in or fill out a separate form.
- Visit our website from your phone or computer.
- Click the chat icon in the bottom right corner.
- Tell the assistant you want to leave a review.
- Answer the few questions it asks about your ride.
The assistant records everything automatically. If you want to be contacted about your feedback, you can optionally share your name and email during the chat.
What we ask when you rate your transfer
The assistant will ask you to rate key aspects of the transfer, such as punctuality, driver professionalism, vehicle cleanliness, and overall experience. You can add free-text feedback to explain your rating or highlight anything special. All feedback is stored securely and linked to your booking reference if you provide it.
Where your review gets shared
Feedback you provide through chat goes directly to our operations team so we can address any issues or thank you for praise. For public-facing reviews, we may invite you to leave a rating on Google or Trustpilot once you've submitted your chat feedback. The assistant can send you a direct link if you ask.
Feedback that makes a difference
When you share detailed feedback, you help us train our team and improve the transfer experience for every traveler. Mentioning specific times, the route, or the driver's name makes your review especially useful to our quality team.
FAQ
Where can I leave a review?
You can leave a review right inside the chat on our website. Just open the chat widget and tell the assistant you want to rate your transfer. Alternatively, you can use the link provided in your booking confirmation email to leave a review on Google or Trustpilot.
What if I have complaints?
If something went wrong, start a chat immediately. The assistant will capture all the details and make sure your complaint reaches our support team for a same-day follow-up. We treat every complaint as a chance to make things right.
How do reviews affect your service?
Every review - good or bad - is read by our team. We use feedback to refine driver training, adjust routes, and improve vehicle standards. Public ratings also help your fellow travelers choose a trustworthy transfer service.
Put this into practice
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