How to handle multi location sleep center widget question…

• A Chatref account (signing up takes a minute and comes with $50 free credit).
• A list of your sleep clinic locations and their phone numbers, addresses, hours, services, providers, and any location-specific instructions.
• Access to your website to add a small embed snippet.
• A plan for how patients will distinguish locations - usually by landing on a dedicated clinic page, or by selecting a location inside the chat.

For industry-specific context, see how Chatref works for Sleep Clinics.

1. Create a workspace for each sleep center location

In your Chatref dashboard, create one workspace per physical clinic. Name each workspace clearly by city or street (e.g. "Downtown," "Westside") so you can tell them apart later. Each workspace will hold its own knowledge base and its own widget configuration.

2. Upload location-specific knowledge

Inside each workspace, add the details that belong to that one clinic: a page or PDF with address and parking notes, a document listing accepted insurance plans for that location, provider bios, a PDF of office hours, and any unique services (such as on-site sleep studies vs. referral-only). Avoid combining documents that cover multiple locations - Chatref will train each workspace only on what you give it, so separate files keep answers from bleeding across locations.

3. Test each workspace’s answers

Use the built-in playground inside each workspace to ask common patient questions: "What time do you open on Saturdays?" "Do you accept Blue Cross?" "How do I get to the Westside clinic from downtown?" Correct any answers that feel off by adding more specific content or rephrasing ambiguous information in your source documents.

4. Embed the widget with location context

Now connect the widget to your website. You have two reliable patterns:

• Dedicated page per location. On each clinic’s webpage, install the embed snippet that belongs to that clinic’s workspace. When a patient visits the Westside location page, the widget loads the Westside workspace and answers from Westside knowledge.
• Single widget with a location picker. If you prefer a single chat icon across the whole site, design the widget’s greeting to ask "Which location are you asking about?" Then use a simple manual switch or a URL parameter to point the widget to the right workspace after the patient selects.

If your website platform (WordPress, Webflow, etc.) supports page-level code injection, the dedicated-page approach is simpler and less error-prone.

5. Verify multi-location routing

Browse to each location page and ask the widget a location-sensitive question: "What’s the fax number for referrals?" Confirm the answer matches that clinic. Then ask a question that could trip it up - "Can I walk in without an appointment on Sunday?" - to make sure the widget doesn't pull hours from another location. Correct any mismatches by tightening the source documents in the corresponding workspace.

Chatref’s workspaces act as separate containers for agent memory. Each workspace’s knowledge base is walled off from the others by design. When a widget loads with a specific workspace ID, the agent retrieves only that workspace’s documents to answer the question - there is no central index that mixes information across clinics.

This means:

• No manual sorting of which location a question belongs to. The widget already knows.
• No cross-contamination where a patient at one clinic receives hours or directions meant for another.
• Separate learnability. You can train each location independently without worrying about conflicting details (like different holiday closures).

Behind the scenes, the website widget respects the workspace boundary you set in the embed snippet. When a patient types a question, Chatref searches only the knowledge base linked to that widget instance and crafts an answer from those documents alone.

• Keep knowledge per location. One PDF that lists five clinics’ hours will confuse the agent. Split it into five separate files, one per workspace.
• Name workspaces predictably. "North Davis Sleep Center" is better than "Clinic 2." Clear naming surfaces in your workspace list and in any troubleshooting.
• Update clinic details regularly. When a location changes its Saturday hours or adds a new provider, update that workspace’s knowledge base. Otherwise patients receive stale information that staff then have to correct.
• Add a confirmation step when using one widget. If you go the single-widget route, let the bot confirm the location at the start of the conversation: "Just to confirm, you’re asking about our Westside clinic?" This catches mis-clicks and reduces re-routing.
• Monitor per-workspace performance. From the dashboard you can see each workspace’s activity and spot questions that the agent isn’t answering well for a particular location - a sign you need to add more training content for that clinic.
• Test after every content change. After adding a new insurance list or a changed fax number, open that location’s widget and ask a related question to confirm the answer updates correctly.

What causes multi location sleep center widget problems for Sleep Clinics?

Most problems stem from a single knowledge base or workspace that tries to serve multiple clinics. The agent cannot reliably distinguish which clinic a patient means, so it often returns information from the wrong location - wrong hours, wrong address, wrong insurance details. Other causes include embedding the same widget on every page without a location identifier, uploading all clinic documents into one training set, or failing to update location-specific changes in a timely way.

How do I improve multi location sleep center widget for Sleep Clinics?

Separate each location into its own workspace with its own knowledge base. Link each clinic’s webpage to the widget snippet that belongs to that workspace. If you must use one widget across the site, add a clear location selection step at the start and route to the correct workspace based on the patient’s response. Test thoroughly from each location page, and update documents in the relevant workspace whenever a clinic’s details change.