How can I modify my existing airport transfer booking?

Log in to your account on our website and open My Bookings. Select the trip you want to change and choose Edit. Update the fields you need - pickup time, flight details, passenger contact info, or vehicle preference - and save. All edits are applied immediately and a new confirmation will be sent to you. Changes are subject to vehicle availability.

Click the chat widget on any page and tell the assistant your booking reference and what you want to change. The assistant is connected directly to our booking system, so it can modify your ride details in real time. It will collect any new information required (for example, an updated flight number or a different phone number) and confirm the change right in the conversation.

If this is your first time using the chat, the assistant will walk you through a quick one-time verification step. Once verified, you can make future changes even faster - just ask.

You can alter the pickup date and time, flight arrival details, passenger name and phone number, number of passengers, vehicle category, drop-off address, and special requests (such as child seats or extra luggage).

You cannot change a booking if the driver is already en route or within 2 hours of the scheduled pickup. In these cases, please contact our support team through the chat or by phone for an urgent adjustment.

• Cutoff: All self-serve changes must be made at least 2 hours before pickup.
• Fees: Adjustments are free, but you will be charged the fare difference if your new ride costs more (for example, a larger vehicle or a longer route).
• Confirmation: After any change, double-check the updated itinerary in your confirmation email or the My Bookings page. If you do not receive an update within a few minutes, use the chat to request a status check.

Can I change the pickup time after booking?

Yes, you can change the pickup time up to 2 hours before the scheduled ride. If the new time is less than 2 hours away, contact our support team via chat or phone for assistance.

Is there a fee to modify my booking?

Modifications are free of charge as long as the new trip details do not increase the total fare (for instance, a longer distance or a larger vehicle). If the fare increases, you will pay only the difference. No separate modification fees are applied.

How do I update passenger details?

You can update passenger names, phone numbers, and the number of travellers directly from your booking page or by telling our chat assistant. For name changes, you may need to provide the booking reference and verify your identity. Once submitted, changes take effect immediately and are reflected in the driver’s manifest.