What delivery options are available for pet supply store orders?

We offer several ways to receive your order so you can select the method that works best for your schedule and budget.

Standard delivery - Most orders arrive within 3-5 business days. This option is free for orders over $50, with a flat fee of $5.99 for smaller purchases. It's available to all mainland addresses.

Express delivery - For urgent needs, express shipping delivers in 1-2 business days. A fee of $12.99 applies, and cutoff times vary by location. Enter your ZIP code at checkout to see if express is available in your area.

Same-day delivery - In select cities, you can receive your pet supplies the same day if you order by 1 p.m. local time. Same-day starts at $9.99 and is subject to delivery window availability.

All delivery choices for pet supplies are displayed at checkout once you enter your shipping address. You can review estimated arrival dates before completing your purchase.

Changing your delivery address is straightforward and can be done in a few different ways.

• Before your order ships - Log in to your account, go to "Order History", select the active order, and click "Edit Shipping Address." You can update the street, city, or ZIP code and save the changes. Address changes are free as long as the order hasn't been processed for dispatch.

• After the order has shipped - Carriers don't always honor address redirects. Contact our support team immediately via live chat or email. We'll attempt to intercept the package or arrange a return-to-sender at no extra cost to you, though additional delivery time may apply.

• For future orders - Update your default address under "Account Settings > Address Book" so all new orders automatically ship to your preferred location. This avoids the need to change the address each time.

Our AI support agent also knows how to change delivery address details. It can guide you step by step and even initiate a change request if you chat with it while logged in.

Fees and transit times depend on the destination, item weight, and selected speed. Use this table as a general reference.

Heavy or oversized items (e.g., large dog crates, bulk litter) may incur an additional surcharge, which you'll see at checkout. All orders come with tracking; we'll email you the link as soon as the label is created.

We let you schedule a delivery date for many orders, so you can plan around your schedule or availability to receive the package.

During checkout, after you choose your shipping method, look for the "Schedule Delivery" option. Select a date at least two business days in the future (from the current date). You can choose any weekday, and in some areas Saturday delivery is also available for a small extra fee.

Once scheduled, the order will be held by the carrier and delivered on the requested date. You'll receive a confirmation email with the scheduled date, and you can modify the date up to 24 hours before dispatch by contacting us or using your order management page.

What are the delivery fees for pet supply store orders?
Fees start at $5.99 for standard delivery on orders under $50. Express delivery costs $12.99, and same-day delivery begins at $9.99. Orders of $50 or more qualify for free standard shipping. Oversized items may have a surcharge, but all costs are clearly shown during checkout before you pay.

How long does it take to receive a pet supply store order?
Standard delivery usually takes 3-5 business days. Express orders arrive in 1-2 business days. Same-day delivery is available in eligible areas if you order by 1 p.m. local time. Remote locations or adverse weather may extend these estimates, and we'll notify you of any change.

Can I schedule a delivery for my pet supply store order?
Yes. After selecting your shipping method at checkout, choose the “Schedule Delivery” option and pick a future date at least two business days away. Saturday delivery is available in select regions for an additional fee. You can change the scheduled date up to 24 hours before the order ships.