Implementation
How does Chatref capture leads for print on demand stores?
Chatref turns website visitors into print-on-demand leads by deploying a customer inquiry chatbot that answers product questions from your store’s content. It then uses custom actions to collect qualifying details - like order sizes or design needs - tags conversations automatically, and keeps everything organized per store with dedicated workspaces.
Activate Lead Capture Mode for Your Store
Toggle lead capture on in your agent’s settings to start building your e-commerce lead generation engine. The customer inquiry chatbot handles routine product questions first, then triggers capture when a visitor shows buying intent. You control exactly when the lead form appears - after a few messages, on a specific page, or when the conversation hits a certain confidence signal. This turns passive browsing into AI lead capture without distracting from the shopping experience.
Use Custom Actions to Qualify Leads in Real Time
Static forms rarely work for print-on-demand stores. Custom actions let you design a conversational qualification flow that feels natural. Ask about design preferences, expected monthly order volume, or whether they need white-label packaging. Each response is logged against the lead profile, so you have a pre-qualified lead before you ever open the inbox. No code required - just define the questions and let the AI lead capture handle the rest.
Tag Conversations to Segment and Prioritize
Conversation tags let you automatically label incoming leads based on the topics they raise. A chat mentioning “custom design” gets tagged design-request; one asking about bulk pricing gets wholesale-inquiry. You can also apply manual tags from the inbox. These tags let you sort urgent opportunities, route complex requests to the right team member, and measure what kinds of lead capture for print on demand are driving the most conversions.
Manage Multiple Stores or Brands with Workspaces
If you run several storefronts or separate brands, workspaces keep each one’s chatbot, leads, and settings isolated. Assign one workspace to your apparel line, another to your home decor brand - each with its own knowledge base, custom actions, and lead capture rules. This gives every store its own e-commerce lead generation pipeline while your team can switch between workspaces without mixing data.
FAQ
How do I set up lead capture forms?
Enable lead capture in your agent’s configuration, then use custom actions to define the fields you want to collect (name, email, custom questions). The form appears in-chat when your trigger conditions are met. You can test the flow right from the Chatref playground.
Can Chatref qualify leads for me?
Yes. Combine custom actions with conversation tags to build a qualifying sequence. Ask tiered questions, then tag the conversation based on responses - for example, a lead with a high monthly volume estimate can auto-tag as hot-lead. This filters qualified leads into your inbox without manual scoring.
What information can I collect?
Through custom actions you can capture standard contact details, company info, design briefs, order frequency, budget range, and any custom field you define. The customer inquiry chatbot weaves these questions into a natural conversation, so lead capture feels like helpful guidance, not a form fill.
How do I export lead data?
Go to the conversation inbox, filter by the relevant workspace and any tags you’ve applied, then use the export option to download a CSV of the selected lead conversations. You can sync this data with your CRM, email platform, or order management system.
Put this into practice
Chatref answers your customers from your own content, day and night. Add it to your site and go live in minutes – free to start.