How to set up website widget for urgent care after hours …

You'll need a Chatref account (every new account comes with $50 in free credit, no card required), your urgent care's up‑to‑date practice information (opening hours, holiday schedules, services treated, insurance plans accepted, appointment booking steps), and access to your website's code or theme editor. The widget works with any site builder — simply paste one snippet. For the full picture on how Chatref serves urgent care, see Urgent Care Centers.

1. Build your knowledge base
   In Chatref, point the agent to your practice details. Upload your hours sheet, services list, insurance guide, and patient forms as plain text, a PDF, or a URL. The agent reads this material so it can answer patient questions from your actual content — never from the open web.

2. Configure the widget
   Go to the Widget tab for your agent. Set the chat window title, greeting message, and primary color to match your urgent care brand. Toggle lead capture on if you want to collect a patient's name and contact info right inside the chat — the details appear in your inbox for next‑day follow‑up.

3. Embed the snippet
   Copy the widget embed code and paste it just before the closing </body> tag on every page of your urgent care site. The widget appears immediately, no deploy needed.

4. Cover after-hours automatically
   The widget runs 24/7 by default. Patients visiting at 10 pm or on a Sunday get the same immediate answers about hours, directions, and walk‑in availability as they would during business hours. No separate schedule configuration required.

Test with real after‑hours patient questions. Open your live site in an incognito window and ask:

• "What time do you close on weekends?"
• "Do you treat broken bones?"
• "Can I book an appointment online right now?"

Verify each answer comes from your practice information (not a generic result). If lead capture is on, start a chat, enter a name and phone number, then look in your Chatref conversation inbox to confirm the lead arrived.

Widget doesn't appear – Check that the snippet sits before </body> and that your live domain is listed in the widget's allowed‑domains setting. Clear your browser cache or try a private window.

Answers are off‑topic or too general – Return to the knowledge base and add any missing details: holiday hours, after‑hours clinic addresses, specific insurance plans, or services you treat. Retrain the agent after changes.

Lead capture doesn't fire – Make sure the lead capture toggle is active in the widget settings. Third‑party cookie‑blocking extensions can interfere; test in a clean browser.

The widget shows but doesn't reply – Confirm the agent is published and that your knowledge base contains at least one document. If the training status still shows "processing," wait a few minutes and try again.

What causes urgent care after hours patient capture problems for Urgent Care Centers?

When your practice is closed, patient calls go to voicemail and your website gives no live answers. Prospective patients who can't get an immediate response about hours, services, or insurance often leave and book elsewhere. A static FAQ page can't handle the specific, conversational questions people ask at night or on weekends.

How do I improve urgent care after hours patient capture for Urgent Care Centers?

Add Chatref's website widget and train it on every piece of your practice information — hours, holiday schedules, services treated, insurances accepted, and booking steps. Enable lead capture so you can follow up the next morning. Regularly refresh the knowledge base after any change in hours or services, and test the widget yourself to make sure every question gets a useful, practice‑specific answer.