What’s the return policy for my supplement purchase?

• Items must be unopened and in original, resellable condition.
• Returns must be initiated within 30 calendar days from the delivery date.
• Products that arrived damaged or defective are eligible for a full refund or replacement regardless of opening – reach out immediately.
• Gift cards, clearance items, and personalized supplements are final sale and cannot be returned.

If you’re unsure, ask our AI helper. It scans the store’s knowledge base for the latest policy and can verify your order details via a custom action.

You can start a return two ways:

1. Self-service – Log into your account, select the order, and click “Start Return”.
2. Chat-based – Open the AI chat widget in the bottom corner. Just type something like “I want to return supplements from order #12345”. The assistant (powered by Chatref’s knowledge base and custom actions) will:
   • Confirm your order and its eligible items.
   • Generate a prepaid return label or schedule a pickup.
   • Provide a return authorization number and next steps.

All returns must include the original slip or order number for processing.

Once we receive and inspect the returned item:

• Refunds are submitted to your original payment method within 5–7 business days.
• You’ll get an email confirmation once the refund is processed.
• Shipping charges are non-refundable, except when the product arrived damaged or incorrect.

If you used the chat assistant, it will log the return and can send automated updates to your email as the refund progresses.

Exchanges follow the same 30-day, unopened-product policy. Instead of returning and repurchasing, you can request an exchange for a different supplement or size. The process:

• In the chat, tell the assistant you want to exchange a supplement order and provide your order number.
• The AI uses our knowledge base to verify eligibility and then launches a custom action that lets you pick a replacement product from a list of in-stock alternatives.
• We ship the replacement once the original item is dropped off and scanned by the carrier.

Damaged or defective products can also be exchanged for the same item at no cost.

How do I start a return?
Use the “Start Return” button in your account, or open the chat widget and tell our AI assistant you want to return supplements. It will verify your order, check eligibility from the knowledge base, and trigger a custom action to generate your return label.

What’s the refund timeframe?
Refunds post to your original payment method within 5–7 business days after we receive and inspect the return. You’ll get an email confirmation as soon as it’s processed.

Can I exchange instead of returning?
Yes. You can exchange an unopened supplement order within 30 days. Ask the chat assistant – it will validate your order against the policy via our knowledge base and let you choose a replacement through a custom action, without needing to place a new order.