How do I manage my supplement subscription?

1. Open the support widget on any page.
2. Type a request like “Show me my supplement subscription” or “What’s my next delivery date?”
3. The assistant retrieves your active subscriptions from our system using its knowledge‑base and displays the details including product, next order date, and current supplement delivery frequency.

You can also ask for your order history or payment method on file. The widget pulls all information securely and shows it directly in the chat.

To change how often you receive your supplements:

1. Start a conversation in the widget.
2. Write something like “Change my supplement subscription to every 6 weeks” or “I want bi‑monthly deliveries instead.”
3. The assistant confirms the exact change you want, then executes it using a custom action that updates your subscription schedule immediately.
4. You’ll receive a confirmation message with the new delivery dates.

This works for all products in your subscription. You can even set different frequencies for each item if you have multiple.

If you want to cancel supplement auto‑delivery completely:

1. Open the widget and type “Cancel my supplement auto‑delivery” or “Stop my recurring orders.”
2. The assistant verifies your identity and asks you to confirm the cancellation.
3. Once you approve, a custom action terminates the auto‑delivery schedule. No further orders will be placed.
4. You’ll see a cancellation summary and a final date of your last shipment.

Cancellations take effect immediately. You won’t be charged again, but any already‑processed orders will still ship.

Need to skip a single shipment without changing your entire schedule? Just ask. The widget can push your next order out by one cycle:

1. Say something like “Skip my next delivery” or “I don’t need the August shipment.”
2. The assistant processes a one‑time skip via a custom action. Your supplement delivery frequency resumes as normal after the skipped month.
3. You’ll get a confirmation showing the new next‑delivery date.

How do I skip a delivery?

Open the chat widget, type “Skip my next delivery,” and follow the prompt. The assistant will push your next shipment out by one cycle and confirm the new date. Your recurring schedule stays unchanged afterward.

Can I adjust my subscription?

Absolutely. Use the widget to change supplement subscription details like product quantity, delivery frequency, or shipping address. Just tell the assistant what you need, and it will handle the update using custom actions tied to your account.

What’s the cancellation process?

The cancellation is handled entirely in the chat. Start a conversation, request a cancel supplement auto‑delivery, confirm your choice, and the assistant stops all future orders instantly. You’ll see a final summary and won’t be charged again. If you change your mind, you can reactivate the same subscription later.