How do I set up my trading account?

Before creating your account, gather these items to complete the process quickly:

• Government-issued photo ID (passport, driver’s license, or national ID)
• Proof of address document (utility bill, bank statement, or tax letter, dated within 3 months)
• Valid email address and mobile phone number
• A device with a camera for live selfie verification, if prompted during identity checks

Having these ready will help you finish setup in one uninterrupted session.

Our onboarding assistant walks you through a four-part setup flow right after you visit the sign-up page:

1. Enter your email address and create a strong password.
2. Provide your full legal name, date of birth, and residential address.
3. Choose your account type (individual, joint, or corporate) and base currency.
4. Review and accept the platform terms, privacy policy, and risk disclosures.

The assistant confirms each field as you go and shows a live progress indicator so you always know what’s next.

All trading accounts require identity verification to comply with financial regulations. The verification process is triggered automatically after you submit the account creation form.

You can submit documents two ways:

• Direct upload – Drag and drop files into the secure portal that appears in the setup flow.
• In‑chat custom actions – Use the built-in custom action buttons inside the support widget to upload, re‑submit, or check document status without leaving the conversation.

The system accepts PDF, JPEG, or PNG files up to 10 MB. Once submitted, an automated check matches your photo ID with the selfie you may be asked to take, and cross-verifies your address document.

After verification is approved (you’ll receive an email notification), the final setup steps become available:

• Deposit funds via bank transfer, wire, or supported local payment methods.
• Set trading preferences – choose default order types, risk management settings, and notification alerts.
• Complete a suitability assessment (if required by your jurisdiction) to confirm that leveraged products are appropriate for you.

The onboarding assistant offers in‑chat tips throughout, and you can always ask it to walk you through any funding method or preference panel again.

What documents are needed for account verification?

You need a valid government-issued photo ID (passport, driver’s license, or national ID) and a recent proof-of-address document (utility bill, bank statement, or government correspondence dated within the last 3 months). For corporate accounts, additional incorporation documents and authorized representative IDs are required.

How long does the verification process take?

Most individual accounts are verified within 10 minutes if documents are clear and match the submitted information. Manual reviews can take up to one business day. You’ll receive an email as soon as verification is complete.

Can I set up multiple accounts?

Yes, you can set up multiple trading accounts under one login. After your first account is active, use the “Add Account” option in your dashboard. Each account will go through its own verification and funding steps, and you can switch between them from the same interface.