Conversational AI Platform › Conversational AI for Ecommerce
Conversational AI for Ecommerce
Turn repeat product, shipping, and order questions into instant answers – so shoppers get help 24/7 and your team cuts ticket volume.
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THE PROBLEM
Ecommerce teams drown in the same order and shipping questions
Your support queue is buried under repeat questions about orders, shipping, and products – and customers expect answers now, not tomorrow
Customers ask the same things all day
Shoppers message about order status, returns, or product details – and your team answers the same questions over and over
Slow replies hurt sales and loyalty
When customers don’t get instant answers they abandon carts and leave negative reviews before you even see the chat
Support can’t scale with growth
Every new product or region adds more repeat tickets – and hiring more agents isn’t fast enough to keep up
Global customers expect 24/7 help
When your team sleeps, shoppers in other time zones open tickets – and frustration builds while you wait for morning
HOW CHATREF DOES IT
AI that answers ecommerce questions from your own docs
Stop copy-pasting the same shipping and product answers. Let AI handle repeat questions – so your team can focus on real issues. Results depend on your content.
Add your help docs and guides
Upload your shipping policies, product specs, and FAQs. AI learns from your exact words – no generic answers.
Drop the widget on your site
One snippet, no code. AI answers instantly in your brand voice – 24/7, in any language.
AI resolves most chats automatically
Customers get instant answers grounded in your docs. Humans step in only when needed – with full context.
Turn questions into insights
See what customers ask most. Fix gaps in docs or product – before the next ticket arrives.
IN ACTION
Answer customer orders, shipping and product questions 24/7
How do I track my order #12345?
Open your order confirmation email – the tracking link is inside. If you don’t see it, go to Your Account → Orders, click the order, and paste the tracking number into the carrier’s site.
Can I change my shipping address after checkout?
Yes – open the order confirmation email and click Change Shipping Address before the order ships. After it ships, contact us and we’ll reroute it if possible.
Do you ship to PO boxes?
We ship to PO boxes in the US only. International orders must use a physical address. Enter your address during checkout to see allowed options.
What’s your return policy for electronics?
Electronics must be returned unopened within 30 days for a full refund. Opened items get store credit. Start a return from Your Account → Orders and print the label.
UNDER THE HOOD
Turn every customer question into sales – while you sleep
Sell 24/7 with AI that knows your store
Customers get instant answers to product, shipping, and return questions – even when your team is offline.
Deflect tickets before they hit your queue
Resolve the most common questions automatically and free your team for the tougher cases.
One chatbot – every language, every channel
Answer questions on your site, in WhatsApp, Messenger, and more without extra work.
Capture warm leads without a form
Turn browsing into buying by guiding visitors to the right product or offer inside the chat.
Hand off customers with full context
Agents see the full chat history so they can pick up where AI left off – no repeating information.
Find what’s broken from every chat
Spot gaps in your docs or site so you can fix them before they cost you sales.
FAQ
Questions, answered.
Which AI is best for e-commerce?
The AI that answers from your own product docs and help guides – so it never guesses and always stays on-brand.
Which AI agents are best for e-commerce?
Agents that deflect repeat questions, capture warm leads, and hand off to humans with full context – not just a search box.
How can AI be used in e-commerce?
To cut repeat tickets – let AI resolve order, shipping and product questions 24/7 from your content while you scale support without adding headcount.
What is a conversational AI chatbot solution for ecommerce?
A widget that lives on your site – AI answers grounded in your help docs, files and guides so customers get faster answers and you get fewer tickets.
GET STARTED
Turn every cart question into a sale – start free
Drop our AI widget on your site today and let it answer order, shipping and product questions while you sleep.