Customer Service Software › Customer Self-Service Software
Customer self-service software for SaaS teams
Give customers instant answers from your own help docs – any hour, any region. Fewer repeat tickets, faster onboarding, and round-the-clock support without extra headcount.
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THE PROBLEM
Support can’t keep up with repeat questions
Customers ask the same things over and over – your team spends all day typing the same answers instead of solving real problems.
Repeat tickets pile up
Every new customer asks the same setup and billing questions – your queue never shrinks and your team feels stuck.
Onboarding drags for users
New users wait hours for replies while they could be learning your product – they lose interest before they even start.
Global customers get ignored
When your support is offline or asleep customers in other time zones get no help at all – they just leave.
Insights stay hidden in old chats
Every chat contains clues about what’s broken but no one digs through old threads to find and fix the real issues.
HOW CHATREF DOES IT
Give customers answers 24/7 with your own content
Let your docs do the work – AI answers from your help center so customers solve issues themselves, any hour, any region.
Upload your content
Drop in your help docs, guides or site – AI learns your voice and products in minutes.
Drop in one widget
Paste a single snippet where customers chat – no coding needed.
AI answers instantly
Customers get fast, accurate help grounded in your exact words – no made-up answers.
Humans take over when needed
See full chat history and jump in with context – no lost threads or extra logins.
IN ACTION
Answer every customer – 24/7, in your brand’s voice
How do I reset my password?
Click Forgot password? on the login screen. We’ll email you a secure link that expires in 1 hour – no waiting for support.
Where do I find my billing history?
Go to Account → Billing. All invoices and receipts are listed in one place – no ticket needed.
Can I change my subscription plan?
Open Account → Plan. Pick a new plan and confirm. Changes take effect immediately – no downtime.
Why was my payment declined?
Check the email we sent with the exact reason. Most fixes take under 2 minutes – faster than a reply.
UNDER THE HOOD
Help customers solve issues themselves – any hour, any region
AI that answers from your docs
Customers get instant answers grounded in your own help docs – no waiting for replies.
One chat for every channel
Web, in-app, email – one shared inbox with full context for faster human handoff.
Deflect repeat questions
Fewer tickets for your team – customers solve issues themselves with your exact steps.
Turn chats into insights
See what customers struggle with most – fix gaps before they pile up.
Capture warm leads
Turn questions into opportunities while customers are engaged – no forms needed.
Scale without headcount
Handle more questions with the same team – humans only step in when truly needed.
FAQ
Questions, answered.
How can we stop answering the same questions over and over?
Let Chatref answer from your own help docs – so customers get instant replies and your team only handles the tricky cases.
Can customers get answers outside business hours?
Yes. Your docs become a 24/7 agent that speaks in your brand voice – no extra staff needed.
Will this cut down on our support tickets?
Fewer repeat tickets land in your queue because customers solve issues themselves before they reach a human.
How do we set it up?
Upload your help docs and paste one snippet – the AI is ready to answer in minutes.
Does it work for global customers?
One set of content answers in every language and region, so you scale support without adding headcount.
Can we see what customers are asking?
Yes. Insights emails flag gaps in your docs and turn questions into actionable fixes.
GET STARTED
Give customers answers 24/7 with your own content
Start free and let AI answer from your docs so you only handle what truly needs a person.