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Help desk software for free help desk support
Stop paying per seat – free help desk software that answers tickets with AI grounded in your own docs so you scale support without adding headcount.
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THE PROBLEM
Support tickets piling up while your team stays flat
Your product grows but your support team doesn’t – customers wait longer for answers and repeat questions eat your day
Customers stuck waiting for replies
Repeat questions clog the queue while your team scrambles to keep up with real issues
Onboarding slows to a crawl
New users hit the same walls and your docs can’t keep pace with their blockers
Global users get lost in time zones
After-hours questions pile up until morning while you scramble to catch up
You pay for seats that sit idle
Every new hire adds cost even when tickets don’t – your budget stretches thin
HOW CHATREF DOES IT
Free help desk software that answers in your voice
Stop writing the same answers twice – let AI reply from your existing help docs and cut repeat tickets before they hit your queue.
Add your help docs in 2 minutes
Paste your help center links or upload guides – Chatref turns them into instant answers.
Drop one widget on your site
Install a chat widget that pulls answers only from your docs so it never guesses wrong.
Let AI handle repeat questions
Customers get faster answers while your team focuses only on the cases that need a person.
See what to fix next in your docs
Chatref emails insights so you know which help articles to update or expand.
IN ACTION
Stop guessing what customers need – get answers from your own docs
How do I reset a user's password in our system?
Type reset password in the chat. The AI pulls the exact steps from your help center and shows the link to change it – no waiting for a reply.
Can I set up automated replies for common questions?
Yes. Add your FAQ articles to the widget. The AI will answer them instantly. If you later update the article, the chat updates too – no extra work.
What happens when the AI can’t answer a question?
It hands off to your team with the full chat history. Your agents see what the customer tried and where the AI got stuck – so they can pick up faster.
How do I know which questions to add to the chat?
The AI tracks every chat and emails you the top unanswered questions each week. Fix those in your docs – and watch fewer tickets pile up.
UNDER THE HOOD
Free help desk software that answers in your voice – no per-seat fees
AI answers from your own help docs
Customers get instant answers grounded in your guides – no made-up replies or dead-end links.
Pay only for what you use – no per-seat costs
Start free and scale without adding headcount or fixed fees per agent.
Hand off chats with full context to humans
Agents see the full chat history so they pick up faster and solve issues the first time.
Capture warm leads while answering questions
Turn every chat into a sales opportunity without extra tools or forms.
Mine chats for insights to fix weak spots
Spot gaps in your docs and product so you improve what customers actually ask about.
FAQ
Questions, answered.
What is free help desk software?
Software that lets you answer customer questions without paying per agent or seat – start for free and only pay for what you use.
Can I really start for free with no credit card?
Yes – sign up, add your help docs, and drop in the widget. No card needed to begin.
Does it work in multiple languages?
One chat agent handles every region and language from the same set of help docs.
What if the AI can’t answer a question?
A human takes over with full chat history – no lost context or dead-end links.
Can I see what customers ask most?
Yes – the chat captures every question and emails you the top ones to improve your docs.
Does it connect to my existing help center?
Drop one snippet into your site – it pulls answers straight from your help docs, guides, and files.
What happens when my team grows?
Pay-as-you-go scales with you – no per-seat fees, so support keeps up without adding headcount.
GET STARTED
Start free help desk software – no per-seat fees
Try it free today and see how fewer repeat tickets and faster answers begin.