Knowledge Base Software › AI Knowledge Base Software
Knowledge base software for AI-powered support
Give customers instant answers from your own docs – no waiting, no wrong links. AI resolves questions while you focus on what matters.
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THE PROBLEM
Support can’t keep up with repeat questions
Your team spends more time answering the same questions than building new features – but customers still wait too long for answers
Repeat tickets pile up
Every day brings the same questions about pricing, setup, or features – your queue never shrinks
Customers hate waiting in line
Long hold times and slow replies make people leave before they even try your product
Docs get ignored no matter how good
You write help articles but customers skip them and still message support for the same answers
Onboarding drags on too long
New users get stuck on basic steps and your team repeats the same walkthroughs over and over
HOW CHATREF DOES IT
AI answers from your docs – no more dead-end links
Stop sending customers to search pages. Chatref reads your help docs, guides, and site – then gives one clear answer in your brand’s voice. Humans step in only when needed.
Add your docs in minutes
Upload help pages, guides, or files. No formatting work – just drop them in.
Drop the widget on your site
One snippet, no dev work. AI starts answering instantly from your content.
AI resolves most chats automatically
Customers get exact answers – not article links. Your team sees only the chats that need a person.
Fix gaps before they become tickets
Weekly emails show what customers asked and what your docs missed.
IN ACTION
Stop sending the same answers twice – let AI do it for you
How do I reset my password?
Try the password reset link in your signup email. If you don’t see it, check your spam folder or ask us to resend it – we’ll pull the exact steps from our help guide.
Where do I download my invoice?
Go to Account → Billing → Invoices and click Download. The chat can fetch your latest invoice right now if you’re logged in.
Can you help me set up the widget on my site?
Yes – paste the snippet we gave you just before the closing </body> tag. If you need a visual, our step-by-step guide walks you through screenshots and common mistakes.
Why isn’t my search working in the widget?
Check that your site’s search index is up to date. If it still fails, the chat can pull the latest troubleshooting steps from our docs in real time.
UNDER THE HOOD
AI answers from your docs – not the web
Answers in your brand’s voice
AI resolves questions using your help docs, guides, and site – so replies sound like your team wrote them.
No more dead-end article links
AI gives the exact next step – not a link that forces customers to hunt for answers.
Humans take over with full context
When AI can’t resolve it, your team sees the whole chat history – no repeating info.
One agent for every language & channel
Same AI answers across email, chat, and docs – in any language your content supports.
Turn questions into product fixes
Weekly emails show what customers ask most – so you can fix the root cause.
FAQ
Questions, answered.
What is an AI-powered knowledge base?
An AI-powered knowledge base is a searchable help center that answers questions from your own docs – not the open web. It gives the exact next step instead of a dead-end article link.
What is the best AI knowledge base?
The best AI knowledge base is the one that answers from your actual content – so customers get real answers, not guesses. It works in every region and hour, and scales without adding headcount.
Does ChatGPT have a knowledge base?
ChatGPT answers from the open web and can make things up. An AI knowledge base grounded in your docs only answers what you’ve written – so it’s accurate and safe.
What is an example of a knowledge base in AI?
Imagine a chat widget on your site that pulls answers from your help docs. Customers type a question and get a real answer from your own guides – no waiting, no wrong info.
GET STARTED
Stop linking articles – let AI answer from YOUR docs
See how your own help docs can answer questions automatically – start a free trial in 60 seconds.