Live Chat Software › Self-Hosted Live Chat Software
Live Chat Software for Self-Hosted Support
Skip the servers – keep full control of your content while AI answers customers 24/7. No extra headcount needed; just drop in the widget and go live in minutes.
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THE PROBLEM
Tired of live chat that doesn’t know your product?
You built the docs – now your chat should use them. No servers, no generic answers, no starting from scratch every time a customer asks the same question. Just faster replies that actually help.
Repeat questions clog your queue
The same onboarding snags, billing questions, and feature requests pile up. Your team keeps typing the same answers while new tickets keep coming.
Generic chatbots frustrate users
Customers get links to docs they’ve already read – or worse, answers that sound nothing like your brand. They leave more confused than when they started.
Self-hosting feels like a project
You want control over your data and content, but spinning up servers, managing updates, and keeping everything secure takes time you don’t have.
No way to spot what’s broken
You fix the same issues over and over, but there’s no easy way to see which docs are failing or where users get stuck.
HOW CHATREF DOES IT
Skip the servers – keep your chat your way
Stop wrestling with servers and still own every answer. One snippet drops a chat widget that answers from your own docs – no outsourced AI, no guesswork.
Add your help docs and guides
Upload your existing content – no new writing needed. Chatref turns it into instant answers.
Drop one snippet on your site
Copy-paste the widget code; your chat goes live in minutes, not days.
Let AI answer from your content
Customers get real answers from your docs – no dead-end links, no made-up facts.
Hand off to humans with full context
When a person must step in, they see the full chat history and your docs side-by-side.
IN ACTION
Skip the servers – keep your chat running your way
How do I set up live chat without managing servers?
Add one snippet to your site – our AI pulls answers straight from your own help docs so customers get faster answers without extra work.
Can I use my existing help docs with this chat?
Yes. Upload your guides, FAQs, or files – the AI only answers from your content so it never guesses wrong and keeps your brand voice.
What happens when the AI can’t solve a question?
A human agent takes over with the full chat history – no context lost, no ticket forms to fill.
Does this chat work for customers outside my time zone?
Yes. The AI answers 24/7 in your docs’ language – customers get help while you sleep.
UNDER THE HOOD
Skip the servers – keep control and go live in minutes
AI that answers from YOUR docs
No made-up answers – AI only uses your help files, guides and site content to give accurate answers.
One widget – every language and channel
Run the same chat in every region and language from one place without hiring more people.
Hand off with full context to humans
When humans take over, they see the full chat history so customers never repeat themselves.
Turn chats into fixes for your docs
Chatref emails what to improve next so your content keeps getting better and tickets drop over time.
Capture warm leads inside the chat
Ask for emails and details without leaving the conversation – leads stay warm and tracked.
FAQ
Questions, answered.
What is self-hosted live chat software?
Software you install on your own servers to chat with customers – but Chatref skips the servers and keeps your content under your control.
How do I launch a live chat in minutes?
Upload your help docs and guides – the AI uses them to answer customers. Drop in one code snippet and go live.
Can I use my own help docs instead of a public knowledge base?
Yes – the AI answers only from your content so answers stay accurate and on-brand.
What happens when the AI can’t answer a question?
A human takes over with full chat history – no dead-end links or lost context.
Does it work in multiple languages?
One agent handles chats across regions and languages from the same content set.
Can I see what customers ask most?
Yes – Chatref emails insights so you know what to fix next in your docs.
Do I need to hire more support staff to use it?
No – the AI deflects repeat tickets so your team handles only what needs a person.
GET STARTED
Skip the servers – go live with self-hosted chat in minutes
Drop in one snippet and let AI answer from your own docs – start for free.