Answer skincare product questions from your own dispensary.
Patients ask about your products between visits — and generic search results send them to the wrong shelf. Chatref answers from your dispensary, your protocols, your voice.
Featured on
Why it matters
The problem this solves.
The challenge
Patients ask about skincare products between visits — which SPF to use, whether retinol is right for their skin, what to apply
What it costs
Patients who cannot get a quick answer buy from a pharmacy or retailer instead of your dispensary. The product sale — and the
The Chatref way
Chatref answers product questions from your dispensary content and practice protocols, guiding patients to the right routine and
The Chatref solution
How Chatref handles skincare product questions.
A patient messages asking which moisturiser to use after their microneedling appointment. Chatref answers from your dispensary guide and aftercare protocol — recommending the right product from your own range, not a retailer's.
Real questions
What Chatref answers here.
What SPF do you recommend for daily use after a peel?
Which of your products is best for sensitive skin?
Can I use retinol while I'm on my acne routine?
What moisturiser should I use after microneedling?
Do you carry EltaMD sunscreen at your office?
What skincare products do you recommend for anti-ageing?
Loved by support teams
Dermatology practices keeping product sales in-house.
How practices use Chatref to answer skincare questions from their own dispensary and keep patients on the right routine.
Patients were buying skincare from Amazon because they could not get a quick answer from us. Chatref answers from our dispensary guide and now those questions convert into in-office purchases.
Product questions used to take up real front desk time. Now Chatref handles them and the answers are always aligned with what the provider recommended.
Patients come in already knowing which products they want. Chatref pre-educates them between visits so consultation time goes further.
of skincare product questions answered from practice content without staff
We added our dispensary inventory and protocols in one afternoon. Product queries have been handled automatically ever since.
Does Chatref answer from our own product list?
Yes — Chatref answers exclusively from the dispensary content and protocols you upload. It does not recommend products from other sources.
Can it capture interest in a product the patient wants to purchase?
Yes — Chatref can collect the patient's details and product interest so your team can follow up or process the order.
What if the question involves a product interaction with a prescription?
Chatref answers from your dispensary content. For questions that involve prescription guidance, it routes the patient to a staff member.
How do we add our dispensary content?
Upload your product guides, protocols, or a product catalogue. Chatref learns them in minutes and starts answering immediately.
Keep your patients on the right routine — and your dispensary active.
Upload your product guides, drop in one snippet, and let Chatref answer skincare questions from your own dispensary — free to start.
Part of Chatref for Dermatology Practices · Healthcare hub · pricing.