Serve every patient in the language they understand best.
Non-English patients face higher no-show and failed-draw rates when prep instructions don't reach them clearly. Chatref delivers prep, scheduling, and billing answers in English, Spanish, and more – without a bilingual coordinator on every shift.
Featured on
Why it matters
The problem this solves.
The challenge
Non-English patients can't get clear prep instructions or scheduling answers from an English-only front desk.
What it costs
Language barriers drive higher no-show rates, failed draws from missed prep rules, and patient dissatisfaction.
The Chatref way
Chatref answers in the patient's preferred language from your own content – no bilingual hire needed.
The Chatref solution
How Chatref delivers multilingual patient support.
A Spanish-speaking patient asks about fasting requirements for their upcoming draw. Chatref detects the language and responds with the correct prep instructions from your knowledge base in Spanish – the same accurate answer any English-speaking patient receives, without a
Real questions
What Chatref answers here.
¿Necesito ayunar antes de mi análisis de sangre?
Does the lab offer support in Spanish?
Can I get my prep instructions in a language other than English?
¿A qué hora abren el sábado?
¿Qué documentos necesito llevar?
¿Cuánto tarda en llegar el resultado de mi análisis?
Loved by support teams
Lab teams, serving non-English patients without adding bilingual staff.
How diagnostic labs use Chatref to give Spanish-speaking and non-English patients the same quality experience as English-speaking patients.
Our Spanish-speaking community is a large part of our patient base. Chatref gives them the same accurate prep instructions and scheduling answers in Spanish that English-speaking patients get – without us needing a bilingual coordinator on every shift.
No-shows among our non-English patients dropped after we added multilingual chat. Patients who could finally read prep instructions clearly arrived prepared.
One widget answers in the patient's preferred language from our own content. We haven't had to hire a bilingual front-desk coordinator for our evening shift.
of non-English patient questions answered without a bilingual coordinator
Patients who couldn't navigate our English-only site now complete the same self-serve journey in Spanish. Access improved without adding headcount.
Which languages does Chatref support?
Chatref supports up to 11 languages. Spanish is the most common addition for US-based labs, but others are available depending on your patient population.
Does it translate my knowledge base content automatically?
Chatref responds in the patient's detected language from your existing content – no separate translated knowledge base is needed for common languages.
Can it handle prep, scheduling, and billing questions in Spanish?
Yes. All the same patient questions – fasting, hours, results timing, billing – are answered in the patient's preferred language from your configured content.
What happens if a patient needs a bilingual human?
Chatref routes the conversation to your shared inbox with the full multilingual context captured, so the right staff member can step in.
How long does setup take?
Minutes. Multilingual support is enabled in your Chatref settings – no separate translation workflow needed.
Give every patient the same quality experience – in their language.
Enable multilingual support in Chatref, point it at your prep and scheduling content, and serve non-English patients around the clock – free to start.
Part of Chatref for Laboratory Services · Healthcare hub · pricing.