Answer 'where are my results' without tying up clinical staff.
'Where are my results' is your highest-volume repeat question. Chatref tells patients the expected turnaround per test type and routes them to the right portal – staff never need to interpret or comment on values.
Featured on
Why it matters
The problem this solves.
The challenge
Patients call repeatedly asking when results will be ready and where to find them online.
What it costs
Coordinators spend shift time on status calls that contribute nothing clinical and pull them from draw work.
The Chatref way
Chatref shares turnaround windows per test and routes patients to the portal – never interpreting values.
The Chatref solution
How Chatref handles results timing questions.
A patient asks when their CBC will be ready. Chatref returns the configured turnaround window for that test type and provides the direct link to the patient portal so they can check status themselves – no coordinator call needed, no result values shared.
Real questions
What Chatref answers here.
How long until my CBC results are available?
When will my thyroid panel show up in the portal?
It's been three days and I haven't seen my results yet.
Where do I log in to see my lab results online?
My doctor says results were sent – how do I access them?
How long do send-out specialty tests usually take?
Loved by support teams
Lab teams, cutting results status calls without adding staff.
How diagnostic labs use Chatref to route patients to their results portal and set turnaround expectations.
Results-timing calls were our top call driver every day. Chatref now handles them entirely – it gives the turnaround window and sends patients straight to our portal login. Our coordinators haven't taken a 'where are my results' call in weeks.
Patients used to call two or three times before results were ready. Now they check the portal themselves after Chatref sets the right expectation.
It routes every results question to our portal link without any staff involvement. We only hear from patients when something genuinely needs our attention.
of results-timing questions answered without reaching a coordinator
We configured turnaround windows per test type once, and Chatref has answered the timing question correctly ever since.
Will Chatref ever comment on or interpret a patient's result values?
No. Chatref only shares turnaround windows and portal login links – it never interprets or comments on result values. Patients with clinical questions are routed to their provider.
Can it give different turnaround windows for different test types?
Yes. You configure the turnaround per test or test category in your knowledge base, and Chatref returns the correct window when a patient names their test.
What if results are delayed beyond the normal window?
Chatref flags the conversation for staff follow-up so a coordinator can reach out – it does not speculate on why results are delayed.
Does it help patients who haven't registered on the portal?
Yes. Chatref walks patients through portal account setup from your registration guide so they can access results themselves.
How do I update turnaround windows when test configurations change?
Update your knowledge base content and Chatref re-indexes the change in minutes – no code changes needed.
Make 'where are my results' a question patients answer themselves.
Configure your turnaround windows and portal link, add one snippet, and let Chatref handle every results-timing question around the clock – free to start.
Part of Chatref for Laboratory Services · Healthcare hub · pricing.