Turn reorder requests into routed fulfilment jobs – automatically.
Patients need CPAP supplies, incontinence pads, and oxygen consumables on a schedule. Chatref collects their request, confirms eligibility from your guides, and routes it to your team without a phone call.
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Why it matters
The problem this solves.
The challenge
Reorder calls repeat on the same cycle, every month.
What it costs
Staff take the same details each time instead of processing the order.
The Chatref way
Chatref collects the request in chat and routes a ready-to-process lead to your team.
The Chatref solution
How Chatref handles reorder requests.
A patient asks about reordering CPAP supplies. Chatref checks your reorder eligibility guide, confirms what they can order and when, collects their details via a custom action, and sends a qualified reorder request to your fulfilment team – no phone call needed.
Real questions
What Chatref answers here.
What CPAP supplies can I reorder this month?
How often can I reorder my incontinence supplies?
Can I reorder my oxygen tubing without a new prescription?
I need to reorder my wound care supplies – can I do that here?
When am I eligible to reorder my nebuliser accessories?
Can our clinic set up a standing reorder for compression stockings?
Loved by support teams
Medical supply teams, automating the reorder intake cycle.
How DME companies use Chatref to capture and route reorder requests without staff on the phone.
Monthly reorder calls used to take up half our intake team's day. Chatref collects the details in chat and sends us a qualified request. Our team processes orders instead of taking them over the phone.
Patients used to call to ask what they could reorder and when. Now the widget answers from our eligibility guides and captures the request in the same conversation.
It handles reorder eligibility questions in our own words. Patients trust the answer because it matches what we have always told them.
of reorder intake handled in chat without a phone call
Our Spanish-speaking patients can now reorder in their own language, any hour. Reorder drop-off is down noticeably since we went live.
Can Chatref confirm reorder eligibility for a patient?
Yes. It answers from your reorder eligibility guides – covering supply categories, reorder intervals, and what requires a new prescription – so patients know exactly what they can request.
How does the reorder request get to my fulfilment team?
A custom action collects the patient's details and supply request in chat, then routes it to your fulfilment system or inbox as a ready-to-process job.
Will it promise delivery timelines or stock availability?
It answers only from your content. If your guides include lead times, it can share those. It does not make availability promises beyond what you have written.
Can clinics use this for standing reorders?
Yes. Clinic buyers can submit standing reorder requests in chat, which are captured and routed to your B2B account team for setup.
How quickly can we go live?
Minutes. Add your reorder guides and eligibility content, drop the widget on your site, and it is ready to capture the first reorder request.
Make reorders the easy part of your patient experience.
Point Chatref at your reorder guides, add a custom action to capture requests, and let it handle the intake cycle around the clock – free to start.
Part of Chatref for Medical Equipment Suppliers · Healthcare hub · pricing.