Never lose a new-client inquiry to voicemail again.
Most prospective clients search for a therapist outside business hours. Chatref answers their questions and captures their contact details the moment they reach your site – day or night, weekend or holiday.
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Why it matters
The problem this solves.
The challenge
Therapy practices are busiest when the phone goes unanswered – during sessions, evenings, and weekends.
What it costs
Prospective clients who hit voicemail rarely call back. They move on to the next practice that responds.
The Chatref way
Chatref answers intake questions and captures contact details at any hour, so every inquiry reaches your team as a warm lead.
The Chatref solution
How Chatref captures after-hours inquiries.
A prospective client visits your site at 10 p.m. and asks about availability. Chatref answers from your practice knowledge base, collects their name and contact details, and delivers the lead to your coordinator first thing in the morning.
Real questions
What Chatref answers here.
Are you accepting new clients right now?
Do you offer telehealth appointments?
What are your office hours?
How do I get started as a new client?
Do you see adults and teenagers?
Can I leave my contact details for a callback?
Loved by support teams
Therapy practices, turning after-hours visitors into booked clients.
How practices use Chatref to capture new-client inquiries around the clock.
We were losing five or more new-client calls a week to voicemail during sessions. Chatref captured every after-hours inquiry and delivered warm leads to our coordinator each morning. Our new-client bookings went up immediately.
Prospective clients used to wait until Monday. Now they get answers Friday night and arrive ready to book.
It answers our availability and fee questions from our own content, consistently and without error, at any hour.
of after-hours new-client inquiries captured before they reach voicemail
One widget handles our evening and weekend inquiries so our coordinator starts each day with a full list of warm leads.
Can a chatbot on my therapy site book appointments automatically?
Chatref captures the inquiry and contact details, then delivers a warm lead to your coordinator. It does not book directly into your calendar, keeping scheduling in your team's hands.
What happens to a new client inquiry submitted at midnight?
Chatref captures the name, contact info, and question immediately. Your team sees the full conversation in the shared inbox when they open up in the morning.
Does it work on a Psychology Today profile page?
Chatref is a widget you add to your own practice website. It works on any site where you can place a script tag.
How does it handle a caller who wants to talk to someone right now?
If someone expresses distress, Chatref immediately routes them to the 988 Suicide and Crisis Lifeline or your on-call contact. It never advises – it routes.
What information does Chatref capture from a new-client inquiry?
Name, contact details, and the content of the conversation. Clinical information and intake forms stay in your secure EHR portal – not the chat.
How long does setup take?
Most practices are live in under an hour. Paste one script tag, load your practice FAQs, and the widget is answering new-client questions the same day.
Stop losing new clients to voicemail.
Load your practice FAQs, drop in one script tag, and let Chatref capture every after-hours inquiry – free to start.
Part of Chatref for Mental Health Services · Healthcare hub · pricing.