Let patients self-serve contact lens reorder questions.
"How do I reorder my contacts?" is one of your highest-volume calls. Chatref walks patients through your reorder process from your own content so staff aren't repeating the same steps all afternoon.
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Why it matters
The problem this solves.
The challenge
Contact lens reorder calls come in all day from established patients who need to know your process, your portal, or the steps to
What it costs
Each call takes 3–5 minutes of front desk time. Multiply that by 10–15 calls a day and you have an hour of staff time spent on a
The Chatref way
Chatref explains your contact lens reorder process step by step, from your own content, the moment a patient asks – whether
The Chatref solution
How Chatref supports contact lens reorders.
A patient wants to reorder their contact lenses. Instead of calling during office hours and waiting on hold, they visit your website, ask Chatref, and get the step-by-step process from your own content immediately.
Real questions
What Chatref answers here.
How do I reorder my contact lenses?
Can I order contacts online through your office?
Do I need a current contact lens check to reorder?
How long does a contact lens order take?
Can I order a different brand than last time?
What's the phone number or link to reorder my contacts?
Loved by support teams
Optical practices, turning reorder calls into self-serve answers.
How eye care practices use Chatref to handle contact lens reorder questions without staff involvement.
Contact lens reorder calls were a significant chunk of our afternoon phone volume. Chatref now handles those questions from our own content. Patients get the steps they need and our staff handle the patients in the office.
Patients find our reorder steps on the website at any hour now. The morning reorder call pile-up is gone.
It walks patients through our specific portal and steps, not a generic answer. They arrive with the right information already in hand.
of contact lens reorder questions answered without staff involvement
We updated our reorder process once in Chatref and it's been consistent ever since. No more staff giving different answers on different days.
Can Chatref actually place a contact lens order for a patient?
Chatref explains your reorder process and directs patients to your portal, order form, or phone number. It handles the information side so patients arrive at your ordering channel already knowing the
What if a patient's contact lens supply has expired and they need a new check?
If your content covers this, Chatref explains the situation and offers to capture an appointment request for a contact lens check. It guides patients to the right next step rather than leaving them
Can it answer questions about specific contact lens brands?
Yes, as far as your content covers it. Add the brands and products your practice stocks and Chatref answers brand-specific questions from that information.
What if a patient wants to change their contact lens brand?
Chatref explains your process for brand changes – typically requiring a current contact lens check – and can capture a request if they want to schedule one.
How do I add our reorder process to Chatref?
Paste your reorder FAQ, copy from your website, or type the steps directly into the knowledge base. Chatref learns it in minutes.
Does Chatref work if we use a specific contact lens ordering portal?
Yes. Add your portal link and steps to the knowledge base and Chatref directs patients to the right place with the right instructions.
Turn contact lens reorder calls into self-served answers.
Add your reorder steps, drop in one snippet, and let Chatref answer reorder questions around the clock – free to start.
Part of Chatref for Optometry & Eye Care · Healthcare hub · pricing.