Vaccine slots filled without a single phone call.
Patients book flu, COVID, shingles, and travel-vaccine appointments through your website chat at any hour — confirmed instantly, connected to your scheduling system, with no double-booking and no phone tag between patient and pharmacist.
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Why it matters
The problem this solves.
The challenge
Vaccine appointment calls arrive in bursts — flu season, COVID booster waves — and every booking requires a tech to stop, answer
What it costs
Patients who can't get through during peak hours book elsewhere. Missed vaccine appointments are missed revenue and a missed
The Chatref way
A chat-based booking flow lets patients pick their vaccine, choose a slot, and receive a confirmation — without a phone call
The Chatref solution
Chat-Based Vaccine Booking Flow.
Chatref's vaccine booking flow lets patients select their vaccine type, choose an available time slot, and receive a confirmation with preparation instructions — all through your website chat widget. Custom actions connect to your scheduling system to prevent double-booking and
Real questions
What Chatref answers here.
Do you have flu shots available this week?
Can I get a COVID booster here without an appointment?
How do I book a shingles vaccine at your pharmacy?
Do I need to fast before a travel vaccine?
Is the high-dose flu shot available for seniors?
Can I book vaccines for my whole family at once?
Loved by support teams
Pharmacies filling vaccine slots through chat.
Community pharmacies use Chatref to capture vaccine bookings around the clock — without adding staff during peak seasons.
The vaccine booking flow alone paid for the first three months. Patients book their flu shots at midnight; we just show up and give the shots. No phone tag, no double-bookings.
During COVID booster season our phone was a bottleneck for bookings. Chatref handled the surge without us adding a single extra phone hour. Slots filled faster than ever.
We connected Chatref to our scheduling system and the double-booking problem disappeared. Patients confirm their slot through chat; we just see a clean calendar.
vaccine booking volume during peak season
Our pharmacist used to spend 20 minutes a morning just calling back vaccine appointment requests from voicemail. That time is completely recovered now.
Can patients book multiple vaccine types through the same chat flow?
Yes. The booking flow supports multiple vaccine types — flu, COVID, shingles, travel vaccines — in a single session. Each booking connects to the same scheduling system.
Does the widget check for available slots in real time?
Yes. Custom actions connect to your scheduling system so patients only see slots that are actually available — eliminating double-booking and reducing confirmation callbacks.
Can family members book multiple appointments in one session?
Yes. The flow supports multiple appointment requests in a single chat — each with the correct patient details, vaccine type, and time slot.
Does the widget send appointment reminders?
Yes. Automated reminders can be sent through the chat channel or by email at configurable intervals before the appointment.
What happens if a patient needs to reschedule?
A patient can request a reschedule through the chat widget. The flow cancels the existing slot, shows available alternatives, and confirms the new booking — same experience as the original.
Can the widget answer questions about which vaccine is right for the patient?
The widget answers general questions about available vaccines and age eligibility from the knowledge base. Questions requiring clinical judgment are routed to a licensed pharmacist.
Fill every vaccine slot without touching the phone.
See how Chatref connects patients to your vaccine schedule — confirmed, reminded, and logged automatically.
Part of Chatref for Pharmacies & Drugstores · Healthcare hub · pricing.