Answer cost and availability before families give up.
Pricing and availability are the first two questions every family asks. If your site cannot answer them, they leave. Chatref answers instantly, from the ranges and language you already use.
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Why it matters
The problem this solves.
The challenge
Families need pricing and availability before they will commit to a tour.
What it costs
A blank pricing page or a 'call us' message sends families to the next result on Google.
The Chatref way
Chatref answers in the ranges and qualifiers you already use — honest, on-brand, and instantly available.
The Chatref solution
How Chatref answers pricing without a rate card.
A family asks what assisted living costs per month. Chatref responds with the ranges your marketing team uses, explains what is included, and offers to connect them with your admissions advisor — capturing a lead before they search elsewhere.
Real questions
What Chatref answers here.
What is the monthly cost for assisted living?
What is included in the base price — meals, activities, laundry?
Do you have any private rooms available right now?
Is there a waiting list for your memory care wing?
How much more does memory care cost than assisted living?
Do you offer month-to-month pricing?
Loved by support teams
Admissions teams, turning pricing questions into tour requests.
How assisted living communities use Chatref to answer the questions families ask before they will commit.
Families used to leave our pricing page with no action. Chatref now answers cost and availability questions in our own language — and converts those conversations into tour requests our team actually follows up on.
We were nervous about showing pricing online. Chatref handles it in ranges that match our sales process — no overpromising, no surprises.
Availability questions used to go to voicemail. Now families get an honest answer in the chat and move toward a tour instead of moving on.
of pricing and availability questions answered before reaching an admissions counselor
Spanish-speaking families now get the same pricing clarity in their own language. Our inquiry rate from that segment doubled.
How does Chatref answer pricing without a published rate card?
It uses the ranges and qualifiers from your own marketing content — 'starting from,' 'varies by care level' — so answers match your sales process exactly.
Can it tell families what is and is not available right now?
It answers from whatever availability language you provide — for live inventory syncing, your team follows up with confirmed details.
Will it overpromise on pricing?
No. It only repeats the language and ranges you give it — it does not invent numbers or make commitments outside your content.
What happens after a family asks about pricing?
Chatref offers to connect them with an admissions advisor or book a tour — capturing their details before they leave the page.
Can it answer inclusions — meals, laundry, activities?
Yes. Add your inclusions to the knowledge base and Chatref answers those details the same way.
How quickly can we go live?
Minutes. Add your pricing language and care-level content, place the snippet on your pricing page, and it is live.
Keep families on your site long enough to book a tour.
Point Chatref at your pricing language and care-level content, add one snippet, and start answering the first questions every family asks — free to start.
Part of Chatref for Senior Care Facilities · Healthcare hub · pricing.