Let CPAP patients request supplies without calling the clinic.
CPAP resupply calls eat coordinator time every single day. Chatref walks patients through what is due, collects the details your team needs, and routes the request without a single phone call.
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Why it matters
The problem this solves.
The challenge
CPAP patients are eligible for new supplies every 90 days – masks, tubing, filters – but most don't know what is due when or how
What it costs
Staff spends hours on the phone chasing patients before the insurance window closes. Patients who can't get through quietly let
The Chatref way
Chatref answers resupply eligibility questions from your schedule and collects the order details coordinators need – all in chat
The Chatref solution
How Chatref handles CPAP resupply intake.
A patient asks when they can reorder their CPAP mask. Chatref answers from your resupply schedule, confirms what items are due, collects the order details, and routes the request to the right coordinator – no phone tag.
Real questions
What Chatref answers here.
When am I eligible to reorder my CPAP mask or supplies?
Can I request new CPAP supplies without calling the clinic?
How often are CPAP patients eligible for new supplies?
What information does the clinic need to process my resupply request?
How do I order new CPAP tubing through the clinic?
My CPAP filter needs replacing – what do I do?
Loved by support teams
Sleep clinics, cutting CPAP resupply phone volume without chasing patients.
How sleep clinics use Chatref to keep CPAP patients engaged through every resupply cycle.
CPAP resupply calls were taking hours of coordinator time every week. Now Chatref collects what we need and the coordinator just places the order. The 90-day window actually closes now.
Patients who used to let orders lapse because they couldn't get through now submit requests through the widget. Our resupply numbers are up and compliance is tracking better.
It answers resupply questions from our own schedule so patients trust what they are told. No more conflicting information between the widget and the staff.
of CPAP resupply requests submitted without a phone call
Our coordinators now spend their time on the complex cases. Routine resupply intake is fully handled before they see the request.
When am I eligible to reorder my CPAP mask or supplies?
Chatref answers from your clinic's resupply schedule – for example, masks every 3 months, tubing every 3 months, filters monthly. It tells patients exactly what is due based on your content.
Can I request new CPAP supplies without calling the clinic?
Yes. The widget walks you through what is due, collects the details your coordinator needs, and queues the request – no phone call required.
What information does the clinic need for a resupply order?
Chatref asks for what your coordinators need – typically contact details, items requested, and preferred delivery or pickup. You configure the intake questions.
What if a patient asks about CPAP pressure or settings?
Questions about CPAP settings or pressure are always escalated to a clinician. The widget routes those conversations to your team immediately.
Can it tell patients when their insurance window opens?
Chatref answers from your resupply schedule content. For specific insurance eligibility queries, it routes the patient to a coordinator who can access their file.
How fast can we get this live?
Upload your resupply schedule, configure the intake questions, and Chatref is accepting resupply requests the same day.
Let CPAP patients request supplies without calling your clinic.
Point Chatref at your resupply schedule, configure your intake questions, and let it queue every order request for your coordinators – free to start.
Part of Chatref for Sleep Clinics · Healthcare hub · pricing.