Capture the patient who lands on your site at 10 p.m.
After-hours patients have questions and no one to answer them. They do not call back in the morning — they go somewhere else. Chatref keeps your clinic working 24/7 without adding a night shift.
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Why it matters
The problem this solves.
The challenge
Patients who get sick in the evening land on your site and hit a closed front desk with nothing but a phone number that goes to
What it costs
Unanswered after-hours inquiries become lost visits. Patients find the next open clinic or default to a higher-acuity setting
The Chatref way
Chatref stays live all night — answering hours questions, offering care-level guidance, and nudging patients to check in for
The Chatref solution
How Chatref captures after-hours patients.
A patient lands on the site after closing. Chatref confirms tomorrow's hours, offers care-level guidance based on your definitions, and prompts online check-in. The patient arrives the next morning already registered.
Real questions
What Chatref answers here.
Are you open tomorrow morning?
What time do you open on Saturday?
I think I need stitches — should I come to you or somewhere else?
My child has a fever — is that something you handle?
Can I check in tonight for a morning visit?
Do you have a wait list I can join?
Loved by support teams
Urgent care teams, capturing the visits that used to go to voicemail.
How centers use Chatref to convert after-hours site visitors into next-morning patients.
We used to lose every patient who called after 7 p.m. Now Chatref answers their question, tells them our morning hours, and nudges them to check in. We see them the next day.
Our after-hours online check-in completions went up the first week. Patients who used to go elsewhere were checking in at midnight.
The care-level guidance is handled exactly how we defined it — patients get the right direction without us needing to be there.
of after-hours sessions end with a check-in or confirmed next-day visit
We retired the answering service. Chatref handles after-hours questions better and costs a fraction of what we were paying.
Can a chatbot tell patients what time the urgent care center opens tomorrow?
Yes. Add your daily and holiday hours to the knowledge base and Chatref shares them accurately at any hour.
What happens when a patient needs help outside of urgent care hours?
Chatref answers their question, provides care-level guidance as you define it, and prompts online check-in for next-day — all without a callback.
How does care-level guidance work without clinical risk?
You define the symptom categories and appropriate responses. Chatref follows those definitions exactly — it routes patients to the right setting without making any clinical judgment.
Can it handle pediatric after-hours questions?
Yes. If your content covers pediatric scenarios, Chatref answers them the same way it handles adult inquiries.
Does this replace an answering service?
For FAQ-type after-hours questions — hours, guidance, check-in — yes. For situations that truly need a live staff member, you can configure escalation to an on-call contact.
How quickly can we go live?
Add your hours and guidance definitions, drop the widget on your site, and you are live in minutes.
What if a patient has an urgent situation outside of our scope?
Your care-level definitions should include a clear direction for high-acuity situations — Chatref follows whatever you configure.
Can we see how many after-hours patients the widget captures?
Yes. Conversation insights show session volume by time of day so you can measure after-hours capture directly.
Stop losing the patients who find you after hours.
Add your hours and care guidance once, drop in the widget, and let Chatref capture every after-hours visitor as a next-day patient — free to start.
Part of Chatref for Urgent Care Centers · Healthcare hub · pricing.