Collect boarding and grooming requests without the phone tag.
Pet owners search for boarding and grooming outside office hours. Chatref collects their dates, pet details, and service type in chat so nothing falls through the cracks overnight.
Featured on
Why it matters
The problem this solves.
The challenge
Boarding and grooming requests arrive at all hours — but your front desk only picks them up during clinic hours.
What it costs
Pet owners who can't reach you book with a dedicated boarding or grooming facility instead.
The Chatref way
Chatref routes boarding and grooming enquiries to separate intake flows, collecting the right details for each — dates, pet size
The Chatref solution
How Chatref handles boarding and grooming intake.
A pet owner asks about boarding dates or grooming availability. Chatref identifies the service type, routes to the correct intake flow, collects the relevant details, and delivers a structured summary — without a single phone call.
Real questions
What Chatref answers here.
Can I drop off my dog for boarding this Saturday?
Do you have availability for two cats over the long weekend?
How much does grooming cost for a golden retriever?
Do you need vaccination records for boarding?
Can I book a bath and nail trim for my dog?
Loved by support teams
Vet clinics, filling boarding and grooming slots without phone tag.
How clinics use Chatref to capture boarding and grooming requests at any hour.
Boarding requests used to come in via voicemail and get lost in the morning rush. Now Chatref collects every detail overnight and our kennel team arrives to a clean list of confirmed enquiries.
We hadn't realised how many grooming enquiries we were missing after hours. Chatref captures them all now.
Separate intake flows for boarding and grooming mean our team gets the right details every time. No more back-and-forth asking for vaccination records.
more boarding and grooming enquiries captured vs voicemail
Pet owners love that they can enquire on a Sunday evening and get a confirmation first thing Monday.
Can Chatref separate boarding enquiries from wellness appointment requests?
Yes. You configure which services Chatref knows about and it routes each enquiry type to the correct intake flow, collecting the relevant details for boarding, grooming, and wellness visits
What information does the widget collect for a grooming or boarding booking?
For boarding: pet name, species, breed, dates, vaccination status, and any special requirements. For grooming: pet size, coat type, services requested, and preferred timing. You control which fields
Can it handle enquiries about availability?
Chatref can answer general availability questions from your content and collect the enquiry details. Real-time availability checks connect to your booking system via custom actions.
What if a pet owner has a boarding requirement outside our standard services?
Chatref collects their details and routes the conversation to your team with the full chat history so staff can follow up with the right information.
Fill your boarding and grooming calendar without the phone calls.
Point Chatref at your boarding and grooming pages, configure the intake fields, and start capturing requests around the clock — free to start.
Part of Chatref for Veterinary Clinics · Healthcare hub · pricing.