Take refill requests in chat, not on hold.
Pet owners calling to route a refill request tie up your phones for minutes at a time. Chatref collects every detail in chat so your clinical team's queue is ready before the first call of the day.
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Why it matters
The problem this solves.
The challenge
Refill requests arrive by phone, email, and voicemail — in different formats, with missing details, requiring callbacks.
What it costs
Your front desk chases missing information, your clinical team works from incomplete requests, and pet owners wait longer than
The Chatref way
Chatref collects the pet name, medication name, owner contact, and preferred pick-up method in a structured chat intake —
The Chatref solution
How Chatref handles refill request intake.
A pet owner asks to route a refill request. Chatref walks them through the intake — pet name, medication, last visit reference, contact details, pick-up preference — and delivers a structured summary to your clinical team with everything they need.
Real questions
What Chatref answers here.
How do I request a refill for my dog's medication?
How long does it take to get a refill request approved?
Can I submit a refill request through the website?
I need a refill for my cat's thyroid medication.
Where do I pick up a refill once it is ready?
Loved by support teams
Vet clinics, clearing the refill queue without the phone calls.
How clinics use Chatref to collect complete refill request details in chat.
We used to spend 15 minutes a day chasing incomplete refill requests. Chatref collects every field we need up front — our clinical team works from complete requests every time.
Pet owners can submit a refill request at 9 pm and know exactly what to expect. No more waiting for someone to pick up the phone.
The structured intake means our clinical team never has to call back for a medication name or pet ID. The queue is cleaner.
of refill requests received with complete details, no callback required
Refill requests used to come in on sticky notes and voicemails. Now they are all in one organised inbox.
Can a chatbot accept a refill request for a pet?
Chatref collects the request details — pet name, medication, owner contact, and pick-up preference — and routes them to your clinical team. Your team reviews and processes the request; the chatbot
How long does a refill request take when submitted through chat?
Chatref answers that question from your own clinic content, so pet owners see your actual turnaround times rather than a generic estimate.
What if the pet owner does not know the exact medication name?
Chatref can prompt for details like the condition being managed or the last visit date, and routes any incomplete request to your team with the full chat context so staff can follow up.
Can the widget handle pick-up and delivery questions too?
Yes — if your clinic offers pick-up options or delivery, Chatref answers those questions from your content and collects the relevant preference as part of the intake.
Organise your refill queue without the phone calls.
Point Chatref at your refill process page, configure the intake fields, and start receiving complete requests in chat — free to start.
Part of Chatref for Veterinary Clinics · Healthcare hub · pricing.