Tell every employee exactly how to earn their wellness reward.
Incentive rules are the most confusing part of any wellness program. Employees who can't figure out how to earn — or claim — their reward simply don't. Chatref explains the steps so every employee collects what they've earned.
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Why it matters
The problem this solves.
The challenge
Incentive rules are detailed and confusing — employees ask the same questions about earning and claiming rewards repeatedly.
What it costs
Employees who can't figure out the incentive rules give up and don't claim — making the program feel pointless to them.
The Chatref way
Chatref explains how to earn, track, and submit incentive rewards from your own program content — instantly and accurately.
The Chatref solution
How Chatref supports wellness incentives.
An employee asks how to earn their wellness reward or submit a claim. Chatref pulls the exact earning criteria, activity tracking steps, and submission instructions from your program content — and walks them through it step by step until the claim is submitted.
Real questions
What Chatref answers here.
How do I earn my wellness incentive reward?
What activities count toward my incentive this year?
How do I track my steps for the wellness program?
How do I submit proof of a gym visit?
How much is my incentive balance right now?
When will I receive my wellness reward?
Loved by support teams
HR teams, helping more employees claim the rewards they've earned.
How companies use Chatref to explain incentive rules and guide employees through submission without HR involvement.
Incentive questions were 40% of our wellness-related HR emails — mostly employees confused about which activities count. Chatref explains the rules from our own program guide. Those emails dropped to almost nothing.
Employees were leaving incentive money unclaimed because the submission steps were confusing. Chatref walks them through it and our claim rate jumped.
It answers incentive questions accurately because it reads our actual program rules, not a generic FAQ. Employees trust the answers.
fewer incentive questions reaching HR after deployment
We can see which earning steps employees ask about most — and update our content to prevent the confusion next cycle.
Can Chatref explain how our specific incentive program works?
Yes. It answers from your program content, so the earning criteria, activity rules, and submission steps match your program exactly.
Can it check an employee's incentive balance?
It can explain how balances are calculated from your content. Connecting to live balance data requires a custom action integration.
What if an employee's submission has an issue?
Chatref captures their details and routes to HR with full context, so the follow-up is fast and informed.
Can I see which incentive questions come up most?
Yes. The insights view shows top incentive question topics so you can improve the content that causes the most confusion.
How long does setup take?
Minutes. Add your incentive rules and program guide, embed the widget, and it's answering questions the same day.
Help every employee claim the reward they've earned.
Add your incentive program content, place the widget on your wellness portal, and let Chatref guide employees through earning and claiming — free to start.
Part of Chatref for Corporate Wellness Programs · Healthcare hub · pricing.