Deflect the top wellness benefits questions automatically.
Incentive rules, reimbursement steps, eligibility details — employees ask the same questions every cycle. Chatref answers them from your content so HR handles complex work, not repeat FAQs.
Featured on
Why it matters
The problem this solves.
The challenge
The same 20 wellness benefits questions arrive in the HR inbox every open-enrollment season.
What it costs
HR spends hours on questions with clear answers while strategic work waits.
The Chatref way
Chatref answers routine wellness benefits questions instantly, so HR focuses on the cases that need a human.
The Chatref solution
How Chatref deflects wellness benefits FAQs.
An employee asks about their incentive balance, gym reimbursement steps, or dependent coverage rules. Chatref pulls the answer from your benefits documentation and responds instantly. The question never reaches the HR inbox.
Real questions
What Chatref answers here.
How much is my wellness incentive reward?
How do I submit a gym membership reimbursement?
Can I add my spouse to the wellness program?
Which activities count toward my incentive?
When does the wellness program reset each year?
What does the wellness benefit cover?
Loved by support teams
HR teams, reducing benefits inbox volume without adding headcount.
How companies use Chatref to answer recurring wellness benefits questions before they land in HR.
Our top 15 wellness benefits questions now get answered instantly from our own program docs. The HR inbox is quieter than it's been in years — and we didn't add a single person to make that happen.
Reimbursement and incentive questions used to take up half our HR week during enrollment. Chatref handles all of them from our own guide now.
It answers in our own voice, from our own benefits docs. Employees get consistent, accurate information every time.
of wellness benefits questions resolved without reaching HR
We see exactly which questions still trip employees up, so every cycle the FAQ bot gets sharper. It's a flywheel.
Which wellness benefits questions can the bot handle?
Incentive amounts, reimbursement steps, eligibility rules, dependent coverage, activity tracking, and deadline dates — anything covered in your program docs.
How does it know which answers are accurate?
It answers only from the content you provide — your benefits guide, FAQ page, or policy docs — so answers always match your actual program.
What happens when a question is outside the bot's knowledge?
It captures the employee's details and routes to HR with full conversation context, so the handoff is seamless.
Can I see which benefits questions come up most?
Yes. The insights dashboard shows you the top questions by volume, so you know which content to improve first.
How fast can we go live?
Minutes. Add your benefits content, place the widget on your portal, and it's answering questions the same day.
Put your benefits FAQ on autopilot.
Add your wellness benefits content, place the widget on your HR portal, and let Chatref answer the repeat questions — free to start.
Part of Chatref for Corporate Wellness Programs · Healthcare hub · pricing.