Do you offer airport transfers for disabled passengers?

Our fleet includes vehicles equipped for wheelchair transfers with side-entry ramps, low-floor kneeling systems, and internal winches if needed. Each vehicle can accommodate one wheelchair passenger plus companions. We maintain our accessibility equipment to strict safety standards and confirm vehicle specifications at the time of booking so you know exactly what to expect.

When you add disabled access or special needs to your booking, our system attaches your detailed profile to every ride. This profile travels with your reservation and is instantly available to both our dispatch team and our ground staff. Any change you make updates everywhere, so you never need to repeat your requirements.

Our site’s AI agent – built on Chatref and grounded solely in our own operational documents – can answer questions about wheelchair transfers, vehicle dimensions, and door-to-door assistance 24/7. Because it learns from our internal knowledge base and never guesses from the internet, you can trust the details you receive on the spot.

We recommend booking at least 24 hours in advance to guarantee the exact accessible vehicle you need. During checkout, use the Special Needs field to describe any additional support – such as sight-guide assistance or oxygen tank storage – and our team will confirm the accommodations before your travel date. On the day of service, drivers are instructed to allow extra time for boarding and securing passengers, and we monitor flight schedules to adjust pickup if your arrival is delayed.

How do I book a transfer for a disabled passenger?

Select any vehicle marked Accessible during the booking flow. You’ll be prompted to indicate wheelchair type, dimensions, and any companion requirements. Our system will then show only the vehicles that match. You can also use our AI agent to walk through the steps in real time; it pulls information from the same knowledge base our support team uses.

What vehicles are equipped for wheelchair access?

Our fully accessible vans and minibuses come with rear or side ramps, electric winches, removable seats, and four-point safety harnesses. All meet national accessibility standards. Exact dimensions and entry height are listed in each vehicle’s profile, and our AI agent can quote those figures directly if you ask.

Can you provide assistance for disabled passengers?

Yes. Drivers assist with boarding, wheelchair securement, and disembarkation. If you need door-through-door support – help from inside the terminal to the vehicle and again at your destination – add it under Special Needs when you book. Our support team also monitors the live chat, with full context of your accessibility profile, so handoff from the AI agent is seamless.

How do I request special needs accommodation?

During the booking, expand the Special Needs section and type your requirements. This information is stored in your passenger profile and becomes part of our knowledge base so that any future interaction – whether with our AI agent or a human – knows your preferences upfront. You can also send an email; the details are synced into the same system.

What if I need extra time for boarding?

Every accessible transfer automatically includes a built-in allowance for boarding and securing the passenger. If you anticipate needing longer – for example, due to a complex transfer from a flight or medical equipment – simply note it in the booking. Our operations team reviews these notes and will contact you to arrange an extended pickup window if necessary.