What options are available for disabled passengers using airport transfers?

A range of wheelchair-accessible vehicles (WAVs) is available for disabled access. Options include ramped minivans, lift-equipped sedans, and spacious vans with lowered floors and secure wheelchair tie-down systems. Each vehicle is designed for safe boarding and comfortable travel, with features like extra headroom and swivel seats to accommodate various mobility devices, from manual wheelchairs to large electric scooters. Trained drivers assist with loading and securing passengers, ensuring a smooth experience from terminal pick-up to drop-off.

Requesting special assistance is straightforward and can be done during online booking, by phone, or directly through our AI-powered agent. You can specify needs such as a wheelchair-accessible vehicle, a driver who can assist from the arrivals hall, or any additional aids. For best availability, details should be provided at least 24 hours in advance. Once requested, the driver is briefed on your requirements and the transfer is coordinated to minimize wait times. The service covers all major airports and is designed to turn a potentially stressful part of travel into a predictable, well-supported journey.

Our Chatref AI agent resolves questions about accessibility options in seconds, grounded in the latest service information. Whether you need to know if a particular vehicle accommodates a bariatric wheelchair, how to coordinate curbside assistance, or what the procedure is for guide dogs, the AI agent offers accurate, real-time answers without delays. It never guesses—it draws only from verified service data, so you can rely on the responses. This self‑service capability reduces phone hold times and gives disabled travelers independence when planning transfers, at any hour of the day.

Disabled travelers from around the world can get help in their preferred language thanks to built‑in multilingual support. The AI agent can communicate in up to 11 languages, from Spanish and French to Mandarin and Arabic, translating questions and answers while preserving the same grounded, accurate content. This removes language barriers and ensures that accessibility needs are clearly understood and met without misunderstandings. Travelers can confirm vehicle specifications, assistance points, or costs confidently, regardless of the language they speak.

What types of vehicles are available for disabled passengers?
We offer wheelchair-accessible vehicles with ramps or lifts, secure tie-down systems, and space for mobility scooters. Options range from compact lift-equipped sedans to larger vans with lowered floors and swivel seats. All vehicles meet safety standards and are maintained for comfort and reliability.

How do I request special assistance?
You can request special assistance during online booking, by calling our support team, or by interacting with our AI agent directly on the website or app. Provide your flight details and specific needs at least 24 hours in advance. The driver will be notified and will meet you with the appropriate vehicle and support.

Are there any additional charges for accessibility options?
No. Wheelchair-accessible vehicles, driver assistance, and any required equipment are included at no extra cost. The fare is the same as a standard transfer. We believe accessibility should not come with a premium, and all customers pay the same transparent price for their journey.