What is your luggage policy for airport transfers?

Every passenger’s fare covers one standard suitcase and one personal item (handbag, laptop bag, or small backpack). The combined weight of these two pieces must not exceed 23 kg. This baggage allowance is non-transferable between passengers.

If you’re travelling with more than the standard luggage allowance, each extra piece is charged at a flat rate. Excess baggage includes additional suitcases, golf bags, ski equipment, and oversized boxes. Please declare any excess baggage at the time of booking to avoid delays. Our AI agent can instantly tell you the exact surcharge for your specific items, because it’s trained on the same luggage policy you’re reading right now.

You can add extra luggage up to 24 hours before pickup through your booking confirmation page or by asking our chatbot. The chat agent is backed by our knowledge base, so it knows exactly which items are allowed and the associated costs. Last-minute additions at the vehicle may not be guaranteed.

For safety and vehicle capacity, all luggage must meet our size and weight rules. A standard suitcase should be no larger than 158 cm total linear dimensions (length + width + height) and weigh no more than 23 kg. Carry-ons must fit under the seat or on your lap. Our AI follows these luggage restrictions precisely; it won’t guess or give you inaccurate information.

Drivers will help load and unload your bags at both ends of your trip. If you need extra assistance, such as carrying luggage from a door or up steps, please let us know in advance. You can request this through the chat, and our agent will note it against your booking using the same system that keeps our luggage policy updated.

How much luggage can I bring with my airport transfer?
Each traveler can bring one large suitcase and one small personal item at no extra charge. The combined weight must not exceed 23 kg. If you need more, you can add extra pieces for a fixed fee.

What happens if I have excess baggage?
You’ll be charged a per-item fee for anything beyond the standard allowance. The exact cost depends on the type and size of the item. Our AI agent can quote you the price instantly because it’s trained on our luggage policy knowledge base.

Can I add extra luggage to my booking?
Yes. You can add extra luggage to an existing reservation via your booking confirmation link or by messaging our chatbot. The assistant knows all current baggage allowance rules and can update your booking right away.

Are there size restrictions for my luggage?
Yes. Large suitcases must stay within 158 cm in total linear dimensions. Carry-ons should fit under the seat or on your lap. Anything exceeding these limits may need to be declared as excess baggage.

Do you provide assistance with heavy luggage?
Absolutely. Our drivers help with loading and unloading as standard. If you require additional support (e.g., porch-to-vehicle assistance), please request it at least 24 hours before your trip. The chatbot can log that request directly against your booking.