What safety measures are in place for airport transfers?

We put every driver through a rigorous screening process before they ever pick up a passenger. This includes criminal background checks, driving history reviews, and in-person interviews. Ongoing training refreshes their knowledge of our safety protocols, defensive driving, and customer service standards.

If you want to see exactly what our vetting covers, just ask our AI agent. It draws from our internal safety knowledge base and can give you a detailed breakdown, moment by moment.

Every vehicle in our fleet is fitted with advanced safety equipment: ABS, stability control, airbags, and real-time GPS tracking. We conduct daily pre-trip inspections and scheduled maintenance to ensure each car meets our high standards. Child seats and accessibility options are available on request.

Our AI agent can explain the full safety spec of your assigned vehicle type, right down to the last service date logged in our system.

All journeys are monitored live through GPS. If a vehicle deviates from its planned route or stops unexpectedly, our operations team receives an alert instantly. Passengers have in-car emergency buttons that connect directly to our support desk, and you can reach a human any time of day or night.

The AI agent also holds your trip details and can immediately tell you what to do if you feel unsafe or need help during a transfer.

Our AI agent is built directly into your booking confirmation, mobile app, and website. It has instant recall of every safety protocol, vehicle checklist, and driver credential we maintain. If you have a question mid-trip, just type it into the chat widget and you'll get a grounded, accurate response from our own documents - no guessing, no holding pattern.

How are drivers vetted?
All drivers pass a multi-step screening: identity verification, national criminal record check, driving licence validation, and at least two reference interviews. They must also complete our internal defensive driving and passenger safety course before their first assignment. Re-vetting occurs annually.

What safety features are in the vehicles?
Standard safety features include anti-lock brakes, electronic stability control, front and side airbags, rear parking sensors, and a GPS-linked emergency response system. All vehicles receive a mechanical inspection every 30 days, and pre-trip tyre, light, and brake checks are mandatory.

What should I do in an emergency?
Press the in-car emergency button, which immediately alerts our operations centre with your location. You can also use the chat widget to alert our AI agent - it will connect you to a live support agent and provide pre-approved safety guidance from our knowledge base while you wait. If needed, we will contact local emergency services on your behalf.