Can I track my airport transfer vehicle?

Our AI agent uses custom actions to connect to your transfer company’s live tracking feed. When you request your vehicle’s location, the agent calls that feed, processes the data, and returns a plain-language answer inside the chat. There is no need to leave the conversation or install anything extra.

This is how the flow works:

1. You send a message like “Where is my car?” or “Track my transfer”.
2. The AI agent identifies the intent and triggers the custom action.
3. The action fetches the real-time location from the carrier’s dispatch system.
4. The agent replies with the vehicle’s current position, estimated arrival, and driver status.

Everything stays grounded in the actual data your transfer operator provides – no guesswork, no estimated ranges from a third-party map.

When you track your transfer, the chatbot can display:

• Live map link or simple address-style location – “Your vehicle is 2.3 km away, near Terminal 3 departures.”
• Driver status – whether the driver is en route, waiting, or has just completed a previous trip.
• Estimated pickup time – recalculated from the current position and traffic data.
• Vehicle details – make, colour, licence plate (if shared by the operator).

Because the data comes from the operator’s system through a custom action, you always see the same information the dispatcher sees. That consistency prevents confusion when you are in a busy arrival zone.

Driver status is managed by the transfer operator’s system, not by the chatbot. However, our AI agents can make that status visible to you. Operators configure a state machine in their dispatch software (e.g. “Dispatched”, “En route”, “Arrived”, “Completed”). The custom action reads that state and the agent translates it into a helpful message.

For example:

• Dispatched → “Your driver has been assigned and will start moving shortly.”
• En route → “Your driver is on the way – current location near Westlink M7.”
• Waiting → “Driver is at the pickup point. Look for a silver sedan.”

You do not have to interpret codes or raw timestamps. The agent does that for you.

Keep these tips in mind when you check your transfer:

• Be specific – Use phrasing like “track my pickup for booking # TX456” if you have a reference. The agent can handle both numeric IDs and last-name lookups if the custom action supports it.
• Ask for updates anytime – There is no limit to how many times you request a location. Each request triggers a fresh call, so the answer reflects the current driver position.
• Confirm pickup instructions – While tracking, you can also ask the agent to display terminal meeting points or pickup bay numbers, provided those are in the operator’s knowledge base.

The combination of AI agents for conversational understanding and custom actions for live data makes the whole experience immediate and hands-free.

How to track my transfer vehicle

Open the chat on your transfer operator’s website or app and type a request like “Track my vehicle” or “Where is my ride?”. If the operator has enabled tracking custom actions, the AI agent will pull your booking status, current location, and driver details and reply instantly.

Getting real-time updates

Real-time updates are available on demand. Every time you ask for your vehicle’s location, the agent calls the tracking system live. There is no set interval – you control when you receive a fresh update. For urgent changes (e.g. late arrival), the operator can also configure proactive messages through the same custom-action integration.

Checking driver arrival time

Ask the agent for an ETA. The custom action returns the driver’s current position and estimated time of arrival based on the dispatch system’s route calculation. You will see a message like “Driver arriving in 8 minutes” along with the vehicle description so you know what to look for.