Is auto financing support available in multiple languages?

Chatref’s multilingual capability uses a routing layer that selects the best-model for each detected language. When a customer asks a question about financing terms, interest rates, or document requirements, Chatref searches your own uploaded docs and constructs a reply in the customer’s language—not a generic translation, but an answer grounded in your specific auto financing content. This works for up to 11 languages, so your team covers multiple regions without maintaining separate knowledge bases.

From the Chatref agent settings, you choose the languages you want to support. The embedded widget reads the visitor’s browser language and matches it against your enabled list; when a supported language is detected, every assistant reply during that session appears in that language. You don’t need to translate your financing manuals or FAQ pages—the same set of documents fuels answers in all selected language options.

When a question needs a human touch, your agent can step into the conversation from the Chatref shared inbox. The inbox shows the full chat thread, and you can reply in the same language the customer used, keeping the experience consistent. All conversation history, tags, and lead details are preserved, so no context is lost during the handoff—even if the human agent isn’t fluent, they can rely on the AI-generated draft in the correct language.

Which languages are supported for auto financing?

Chatref supports conversations in up to 11 languages. While the underlying models can handle many more, the typical set for auto financing teams includes English, Spanish, French, German, Italian, Portuguese, Dutch, Japanese, Chinese, Korean, and Arabic. You can enable any combination of these from your agent’s language settings.

Can I get documents in my preferred language?

Chatref answers questions using your own uploaded documents—those files remain in the language you provided. However, the AI interprets them and can generate accurate answers in any supported language, so customers see the information they need in their preferred language without requiring a separate translated version of every document.

How do I change the language setting for support?

As an operator, you manage supported languages in your Chatref agent configuration. Add or remove languages from the list; the widget automatically detects the visitor’s browser language and replies accordingly if it’s enabled. End users don’t need to switch anything manually—the system handles it seamlessly.