Setup
How do I manage my BNPL account?
Manage your BNPL account right from the chat widget on our website or app. Our AI assistant can handle account settings, profile updates, and payment changes without you needing to dig through menus. Simply describe what you need, and the assistant uses custom actions to apply changes instantly while you watch.
Getting Help with Account Settings
When you open the chat, just ask the AI agent to view your account settings or make changes. For example, you can update your contact info, notification preferences, or linked bank account. The agent understands natural language and can trigger the right custom action to update your record.
Updating Your Profile Information
To change your name, email, phone number, or shipping address, type your request in the chat. The AI agent will confirm the new details and then execute a custom action that updates your profile in our system within seconds.
Managing Payment Methods and BNPL Plans
Need to add a new card or switch your repayment schedule? Tell the assistant. It can guide you through the steps and use custom actions to append a payment method or adjust plan settings.
FAQ
How do I update my BNPL account information?
Start a conversation with the AI agent on our site. Tell it exactly what you need to change—like a new address, phone number, or payment card. The agent will verify the details with you and then securely update your account via a custom action. No manual forms required.
Can I have multiple BNPL accounts?
Typically, each customer is eligible for one active BNPL account tied to your identity. However, you can manage multiple BNPL plans within that account. If you need a separate account for a business or joint use, please ask the AI agent to initiate a custom action that submits a request to our support team for review.
Put this into practice
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