Bottleneck
How can I cancel or reschedule my airport transfer?
Need to cancel or reschedule your airport transfer? Use our automated assistant to avoid waiting. Just start a chat on our site, give your booking reference, and tell the AI agent whether you want to cancel or change your pickup time. The system walks you through any fees before confirming. It’s quick and available 24/7.
Cancel Your Transfer in a Few Clicks
Our virtual assistant makes cancellation fast. Open the chat widget on our website and type “cancel transfer.” The AI agent will ask for your booking reference and confirm your identity. Once verified, it pulls up your reservation and shows any applicable cancellation fees. You can confirm or cancel right there, and the system updates your booking instantly using its built-in custom actions. No human agent needed.
Reschedule Your Ride to a New Time
You can change your pickup time just as easily. In the same chat, mention you want to reschedule your ride. After entering your booking reference, the assistant lets you select a new date and time. It checks real-time availability and presents you with options. Confirm and your booking is updated immediately. If a fare difference applies, the assistant will tell you before you commit.
What Happens After You Submit the Request
Once you confirm a cancellation or reschedule, the system processes it automatically. You’ll get an on-screen confirmation with a summary of the changes. A follow-up email will also be sent to the address on file. Because the entire workflow is handled by the AI agent, your updated details are reflected in our system instantly, and you don’t need to call or wait for a manual review.
Still Need Help? We’re Here
If something is unclear or you run into an issue, you can ask the assistant to connect you with a human agent. An agent can take over the chat with full context of your request, so you never have to repeat yourself. The assistant is available 24/7, and our support team is online during business hours to step in when needed.
FAQ
Is there a fee for cancellation?
Fees depend on how far in advance you cancel. The AI agent will display the exact amount for your booking before you confirm. No charge is processed without you accepting the fee.
How do I change my pickup time?
Start a chat, enter your booking reference, and choose “change pickup time.” Select your new time from the available options and confirm. The system updates your reservation right away.
Can I cancel after a certain time?
Yes, you can cancel at any time. However, late cancellations (e.g., within 24 hours of pickup) may carry higher fees or no refund, depending on the booking’s policy. The assistant will clearly explain all terms before you proceed.
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