How does the pay-as-you-go model work for cloud service support?

Every Chatref account runs on a prepaid credit system. You add funds, and each chatbot response costs 1–5 coins depending on complexity, model choice, and retrieval depth. Because you’re not locked into a recurring plan, you pay exactly for the support you receive, not a seat or a tier.

Cloud service teams grow fast, and support demand spikes with each feature launch or time zone. A pay-as-you-go model stops you from overpaying during quiet periods. You pay nothing when the AI agents are idle, and your spend scales naturally with your product’s usage, keeping support costs predictable and lean.

With the ai-agents capability, Chatref answers common billing, setup, and how-to questions from your own help docs and changelogs. Each response is grounded in your content, so customers get accurate help instantly. Since you’re paying per-resolved question, every coin goes directly toward reducing your human support queue.

When a question genuinely needs a person, the shared-inbox brings your team in with the full conversation thread already visible. There’s no per-seat fee for any team member who glances at chats; you consumed credits only for the AI responses that preceded the handoff. It’s a complete support loop, without the usual headcount multiplier.

Every new account starts with $50 in free credit, no card required, and that credit never expires. You can upload your help content, customize the widget, and see real AI responses against your prepaid balance, right away. From there, top up only when you need more volume. It’s a practical way to prove that cloud service support can be both unlimited and cost-effective.